Medical Receptionist in Berkeley, California at Bay Psychiatric Associates

Summary

Support of on-site physicians along with two satellite offices across three service lines to include OP, TMS & Ketamine.

Essential Duties

• Live answer the phone throughout the day.
• New patient registration.
• Conduct prior authorization and assist with processing charges and payments.
• Assist patients as they check in for their appointments.
• Maintains inventory and orders approved office supplies on a routine basis.

Duties

• Clock in and out to record work hours as required.
• Supports company-wide business growth development initiatives.
• Manages all facilities related needs.
• Be able to learn and use new technologies and programs such as: EMR, insurance websites, phone system, credit card processing and other related programs.
• Opening, processing, and distributing incoming mail.
• Check and respond to voicemails, return phone calls to patients, doctors, and insurance/billing companies.
• Prepare, distribute, and respond to all office correspondence.
• Create and respond to emails from patients, doctors, and insurance/billing companies.
• Scheduling appointments.
• Print and post physician coverage information.
• Ensure all doctor and admin calendars are posted and current.
• Attend all staff and department meetings.
• Assist other staff as required including other divisions. Directly reports to OP Supervisor.
• Ownership for accomplishing new and different requests.
• Flexible in taking on new work assignments and working in new processes.
• Submit signed timesheet on every other Friday, or as directed based on payroll cutoff.
• Keep the shared office areas clean of debris or messy paperwork.

Measurement of Success

• An accurate timekeeping record; shows up at the work station on time and ready to work everyday. Timesheets edited and approved by all assigned dates.
• Effectively responds to all office correspondence, voicemail and email within 4 business hours.
• Status reports are accurate and 100% attendance at all staff meetings.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to juggle multiple tasks and adjust to changing schedules and priorities and efficientlymeet deadlines.
• Able to work as a team player or independently and with or without direction.
• Self-motivated, detail-oriented and organized.
• Compassionate and professional with patients at all times.
• Experience with telecommunication hardware and software.
• Proficient in computer applications such as Outlook, Microsoft Office, and web browsers.
• Excellent English communication (oral and written) - interpersonal, organizational, andpresentation skills.
• Typing proficiency.
• Able to work with confidential material and maintain appropriate boundaries.
• Effectively work with multiple managers.
• Professional attitude and attire.

Special Requirements

• Medical billing experience preferred.
• Strong typing speed.
• Ability to work independently as well as in a team setting with minimal supervision.
• The ability to multitask and work well under pressure as well as being accurate.
• Excellent attendance.

Education and Experience

• 5 years minimum experience in medical office administration.
• Intermediate to advanced experience with Excel and Word applications.
• Familiar with different types of medical insurances.
• Experience with Practice Management and Electronic Healthcare Records a plus.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to read and interpret a variety of instructions furnished in written, oral, map or schedule format.
• Ability to learn new software applications.
• Ability to read, analyze and speak English.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from doctors, groups of managers, patients and the general public.
• Ability to calculate figures and amounts such as proportions, percentages, and rates.
• Ability to take initiative to complete tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is medium (normally).
• The office is busy with lots of distractions and people in and out (patients and doctors).
• Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
• Work involves minimal exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
• Chemicals known to the State of California to cause cancer, or birth defects or other reproductive harm may be present in the work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:

• Regularly talk, read or hear up to 8 hours a day;
• Regularly sit, type, and use the mouse up to 8 hours a day;
• Regularly sit and stand from chair up to 20 times a day;
• Regularly engage in conversation with severely depressed patients;
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally stand, walk, use hands to finger, handle or feel, and reach with hands and arms;
• Regularly climb stairs and/or take elevator; and
• Occasionally lift and/or move up to twenty-five (25) pounds.