Inside Technical Sales - Material Handling and Auxiliary in Torrington, Connecticut at WITTMANN USA INC

WITTMANN is a global leader in delivering innovative solutions for plastic processors, offering an extensive range of technologies including robot automation, injection molding machines, and auxiliary equipment for material handling, drying, and temperature control. With its ONE STOP SHOP approach, WITTMANN provides fully integrated systems tailored to customer needs by combining its advanced technologies seamlessly. Backed by a worldwide sales and service network, the company is renowned for its award-winning local service and support.

Job Summary:

Position will support Inside Sales efforts through clerical tasks and communication with Outside Sales Representatives. This position organizes and process proposals, orders, for Material Handling & Auxiliary Equipment (dryers, granulators, blenders, vacuum loaders, water products) and Material Handling Systems. Perform special projects as required and support the sales of these products through direct contact with customers, Regional Sales Managers and Sales Representatives.

Duties/Responsibilities:

Proposals

• Prepare proposals for Material Handling & Auxiliary Equipment and Material Handling Systems.
• Support for Regional Sales Managers for Material Handling & Auxiliary Equipment quotes and material handling system quotes.
• Assist in keeping quote templates up to date.

Sales Orders

• Enter Sales Orders for Material Handling & Auxiliary Equipment, Material Handling Systems, and Multi-line orders as appropriate.
• Creates electronic project files at time of sales order entry.
• Creation of bills of materials and work orders for sales orders as required.
• Create and enter part numbers as required.
• Review of open sales order reports.
• Update KIWI CRM database as required.

Material Handling & Auxiliary Equipment Product Support

• Acts as main customer contact for all Material Handling & Auxiliary Equipment Material. Handling Sales Orders for delivery inquiries, clarifications, shipping problems, returns, payment collections, etc.
• Supports parts and service groups as necessary for Material Handling & Auxiliary Equipment products.
• Attend product shows and exhibitions to support marketing and sales efforts.
• Assist with Material Handling & Auxiliary Equipment sizing and quoting.Other
• Reviews open deposit report and monitors customer status for approval to ship material.
• Provides phone support if required.
• Maintain Department files.
• Uses and maintains CRM database.
• Assists in SOP development, filing, & training.
• Perform other duties as assigned.

Education and Experience

Education:

• High school diploma or equivalent required.
• Associate degree in Business, Mechanical Engineering, or a related field preferred. Candidates currently pursuing a relevant degree will also be considered.

Experience:

• Entry-level candidates should have 1–3 years of customer service-oriented and/or business related experience.
• 3–5 years of relevant or equivalent experience preferred.

Certifications/Licenses:

• None required.

Required Skills & Abilities:

This position requires a strong knowledge of Microsoft Office products. The candidate will display excellent organizational and communication skills, and the ability to cope with varying frequency of incoming requests. Candidate must have excellent oral, phone and written English correspondence skills. Must be able to work effectively on your own and as a team player. Must be detailed orientated and have a good mechanical/technical aptitude. Maintain a professional and positive working relationship with all contacts and business dealings.

Physical Requirements:

• Ability to sit for extended periods while performing computer and office-related tasks.
• Frequently use a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, and electronically.
• Occasionally stand, walk, bend, reach, and move throughout the office.
• Ability to lift and carry office materials or supplies weighing up to 10–15 pounds occasionally.
• Ability to maintain visual focus on computer screens and printed materials for extended periods.
• Ability to perform repetitive hand and wrist movements associated with typing and computer use.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation & Benefits

We offer a competitive compensation and benefits package, including bonus/incentive opportunities, health and dental coverage, voluntary insurance, retirement benefits with company match, paid time off, and opportunities for professional development.