L2 Cloud Operations Engineer (Azure & AWS) in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an L2 Cloud Operations Engineer (Azure & AWS) based in India.

As an L2 Cloud Operations Engineer, you will play a critical role in maintaining, securing, and optimizing enterprise cloud infrastructure across Microsoft Azure and Amazon Web Services (AWS). You will provide Level 2 operational support, troubleshoot infrastructure incidents, and ensure the availability, performance, and reliability of cloud-based environments. Working across virtual machines, storage, networking, security, and backup services, you will help maintain resilient and scalable cloud operations. You will collaborate closely with L1 support, senior cloud engineers, and cross-functional technical teams to resolve complex issues and improve service delivery. You will also contribute to infrastructure lifecycle management, vulnerability remediation, disaster recovery, and resource optimization. This is an opportunity to work with modern cloud technologies in a global, fast-paced environment supporting critical enterprise infrastructure around the clock.

• Manage Azure cloud operations: Provide Level 2 support for Azure infrastructure incidents, monitoring alerts, and service requests, ensuring timely resolution and operational continuity.
• Administer Azure resources: Configure, maintain, and troubleshoot Azure Virtual Machines, disks, storage accounts, and related cloud resources.
• Monitor Azure infrastructure: Track resource health, availability, performance, and utilization using Azure Monitor and Log Analytics.
• Troubleshoot Azure environments: Investigate VM startup failures, connectivity issues, CPU and memory utilization, disk performance, and operating system-related incidents.
• Manage Azure networking: Support Virtual Networks, subnets, Network Security Groups (NSGs), and connectivity troubleshooting to maintain secure and reliable communication.
• Support Azure lifecycle management: Execute approved VM provisioning, resizing, patching, backup validation, and infrastructure maintenance activities.
• Maintain Azure data protection: Support Azure Backup, Recovery Services Vault, restoration procedures, and disaster recovery operations.
• Manage Azure access and security: Assist with access management through Azure Role-Based Access Control (RBAC) and support security and compliance remediation activities.
• Manage AWS cloud operations: Provide Level 2 operational support for AWS infrastructure incidents, alerts, and service requests.
• Administer AWS resources: Configure, maintain, and troubleshoot Amazon EC2 instances, EBS volumes, snapshots, and associated infrastructure resources.
• Monitor AWS environments: Use Amazon CloudWatch to monitor infrastructure health, resource utilization, performance, and operational alerts.
• Troubleshoot AWS infrastructure: Investigate instance availability, connectivity, performance, and operating system-related issues to maintain service reliability.
• Manage AWS networking: Support VPCs, subnets, security groups, route tables, and network connectivity troubleshooting.
• Support AWS lifecycle activities: Perform approved instance provisioning, resizing, patching, backup validation, and infrastructure maintenance.
• Maintain AWS backup and recovery: Support AWS Backup, snapshot management, restoration procedures, and disaster recovery activities.
• Support AWS security: Assist with IAM access reviews, security remediation, and compliance activities within authorized operational responsibilities.
• Ensure SLA compliance: Resolve cloud infrastructure incidents and service requests within defined service-level agreements while following established operational procedures.
• Execute infrastructure changes: Implement approved changes and routine operational tasks, validating service health following maintenance activities.
• Support security and maintenance operations: Contribute to cloud patching, vulnerability remediation, backup verification, and recovery processes.
• Manage incident escalation: Investigate monitoring alerts and escalate complex platform, networking, identity, and architecture issues to Level 3 Cloud specialists.
• Follow ITIL processes: Apply Incident, Problem, Change, and Request Management practices to ensure consistent and controlled service delivery.
• Maintain technical documentation: Update operational runbooks, incident records, troubleshooting procedures, and shift handover documentation.
• Collaborate across technical teams: Coordinate with Security, Network, Windows/Linux, Storage/Backup, and Application teams to resolve infrastructure issues.
• Optimize cloud resources: Monitor utilization and identify opportunities to improve infrastructure capacity, performance, resource allocation, and cloud costs.
• Coordinate global operations: Ensure effective follow-the-sun handovers across APAC, EMEA, and North America teams, supporting uninterrupted 24/7/365 cloud operations.

• Professional experience: 3–6 years of hands-on experience in cloud infrastructure operations, with practical expertise in Microsoft Azure and/or Amazon Web Services (AWS).
• Azure expertise: Working knowledge of Azure Virtual Machines, disks, storage accounts, Azure Monitor, and Log Analytics.
• AWS expertise: Practical knowledge of Amazon EC2, Elastic Block Store (EBS), snapshots, and Amazon CloudWatch.
• Cloud networking: Understanding of Azure Virtual Networks, subnets, Network Security Groups, AWS VPCs, security groups, route tables, and cloud networking fundamentals.
• Infrastructure administration: Experience with cloud VM provisioning, resource monitoring, troubleshooting, patching, resizing, and lifecycle management.
• Identity and access management: Working knowledge of Azure RBAC and/or AWS IAM, including access controls, permissions, and security management.
• Backup and disaster recovery: Understanding of cloud backup solutions, recovery procedures, disaster recovery fundamentals, and vulnerability remediation.
• ITSM and ITIL: Experience with IT Service Management platforms such as ServiceNow and familiarity with ITIL-based Incident, Problem, Change, and Request Management processes.
• Scripting and automation: Basic scripting knowledge using PowerShell, Python, Azure CLI, or AWS CLI to support infrastructure administration and operational automation.
• Production operations: Experience working in SLA-driven enterprise production environments, preferably within a 24/7 infrastructure support model.
• Cloud certifications: Microsoft Azure Administrator Associate (AZ-104) certification is desirable.
• AWS certifications: AWS Certified CloudOps Engineer – Associate or an equivalent AWS certification is an advantage.
• Infrastructure as Code: Familiarity with Infrastructure as Code tools such as Terraform or Bicep is beneficial.
• Cloud automation tools: Exposure to Azure Automation, Azure Update Manager, or AWS Systems Manager is desirable.
• Cost and capacity management: Knowledge of cloud cost optimization, resource tagging, capacity planning, and compliance monitoring is a plus.
• Monitoring and backup solutions: Experience with enterprise monitoring platforms, backup technologies, and disaster recovery tools is an advantage.
• Hybrid infrastructure: Familiarity with hybrid cloud environments and integration between cloud platforms and on-premises infrastructure is desirable.
• Problem-solving abilities: Strong analytical and troubleshooting skills, with the ability to investigate infrastructure issues, identify root causes, and implement effective solutions.
• Communication and collaboration: Good communication skills and the ability to work effectively with cross-functional teams and global stakeholders.
• Schedule flexibility: Willingness to work rotational shifts within a global 24/7/365 follow-the-sun support model covering APAC, EMEA, and North America.

• Remote working: Fully remote working arrangement from India.
• Technical development: Opportunities to strengthen expertise in Microsoft Azure, AWS, cloud infrastructure, and enterprise operations.
• Professional certifications: Exposure to industry-recognized cloud certification pathways, including Microsoft Azure and AWS.
• Continuous learning: Opportunities to develop skills in cloud automation, Infrastructure as Code, security, monitoring, and disaster recovery.
• Global exposure: Collaboration with international technical teams across APAC, EMEA, and North America.
• Career growth: Opportunities to expand your cloud engineering expertise while working on enterprise-scale infrastructure environments.
• Collaborative culture: A supportive environment that encourages innovation, knowledge sharing, and teamwork.
• Inclusive workplace: A diverse and welcoming culture where employees are encouraged to contribute ideas and develop their potential.