Dispatch & Project Coordinator in Asheboro, North Carolina at Performance Cabling Technologies

Performance Cabling Technologies (PCT) is hiring a Dispatch & Project Coordinator to own the field schedule for about 30 technicians across our Asheboro and Apex offices. You will turn sold work into scheduled crews, make sure every job leaves the office ready to run, and keep project managers, field supervisors, and the warehouse working from one plan.

This is a new role in a growing company. You will run the schedule day to day and help shape the scheduling process and the tools behind it as PCT grows.

This role reports to the VP of Operations. You decide where crews go and when, while project managers keep ownership of their jobs.

Scheduling and dispatch

• Build and publish the weekly crew schedule, then adjust it daily as jobs slip, finish early, or urgent service calls come in

• Assign technicians and crews by skill, availability, and job timing, using the skill rankings the project managers maintain by job type

• Apply the agreed priority rules, and escalate conflicts between jobs to the VP of Operations instead of settling them informally

• Coordinate crews and vehicles across the Asheboro and Apex territories, using Samsara GPS to re-route for same-day changes

• Handle emergency and service requests, including billable utility locates

Project coordination

• Confirm each job is ready before it is scheduled: customer contact and site access, drawings, permits, safety paperwork, and materials

• Work with the warehouse to confirm materials are available and staged, and flag shortages before crews are sent out

• Prepare a clear job packet for each crew and confirm dates with customers

• Keep job statuses current (Ready to Schedule, Started, On Hold) and follow up on jobs that stall

• Make sure daily job reports, forms, and time cards come back so jobs can be closed out and billed

Systems and reporting

• Own the day-to-day use of PCT's scheduling tools, currently the Job Tracker and Dispatch Board

• Keep job numbers and statuses consistent across the quote log, Job Tracker, and Sage 100

• Report weekly to the VP of Operations and project managers on crew workload, backlog, and jobs waiting on materials or customers

• Help refine the priority rules and test new scheduling tools as PCT builds them

Communication

• Hold a short daily check-in with field supervisors

• Attend the weekly Monday safety and training meeting

• Be the first call for technicians with schedule questions

Required

• 3 or more years in scheduling, dispatch, or project coordination in construction, the trades, telecom, or field service

• Comfort juggling competing priorities, holding firm on the schedule, and escalating conflicts calmly

• Strong with spreadsheets and web-based tools, and quick to learn new software

• Clear written and verbal communication with technicians, project managers, and customers

• Careful attention to detail on job packets, dates, and job numbers

Preferred

• Experience in structured cabling, low-voltage, security systems, or ISP/OSP telecom

• Field experience as a technician or crew lead who is moving into an office role

• Familiarity with Sage 100, job costing, or field service and GPS fleet tools such as Samsara

Within 90 days you run the schedule on your own, and the crews, project managers, and warehouse rely on it. We will track:

• Crew utilization across both territories

• Jobs delayed because of missing materials, paperwork, or customer access

• Schedule changes made after the weekly schedule is published

• How long jobs sit in Ready to Schedule

• Daily reports and time cards turned in on time

Schedule: Full-time, Monday through Friday, onsite at our Asheboro office.

Pay: $45,000 to $60,000 per year, depending on experience.

• Paid time off and company holidays

• Blue Cross Blue Shield health coverage, 100% paid by PCT for you after 90 days

• 401(k) with up to 4% employer match after one year of employment

• Financial planning support through Fisher Wealth

• Growth opportunity as PCT expands its internal operations team

PCT is a structured cabling, ISP/OSP telecom, and security systems (CCTV and access control) contractor based in Asheboro, NC, with an additional office in Apex, NC.