Floating Leasing Manager in Washington, District of Columbia at Horning Management LLC Corporation

Position Summary:

The Floating Leasing Manager directly assists at various locations within the DC, MD, and VA area in each subject property's leasing activities, marketing efforts, leasing team members’ training, and other initiatives. This position will provide leasing leadership, operational support, and administrative coverage across communities throughout our portfolio. The position is responsible for performing other clerical functions as required to ensure customer satisfaction through the move-in process. The Floating Leasing Manager should successfully achieve established revenue, occupancy, resident retention, and leasing goals, while providing added support, feedback and training where necessary to each property team

We are looking for an enthusiastic and driven professional who is comfortable working in fast pacedfast-paced environments, and adapting to community specific needs. The ideal candidate will feel comfortable in providing recommendations, and training individuals in leasing practices.

The position will report to the Director of Portfolio Marketing but will also be required to take direction and notes from each property’s Community Manager.

Duties and Responsibilities:

• Oversee leasing performance and processes for the subject property.
• Monitor leasing activity to include advertising efforts, phone calls, emails, walk-ins as well as tours and applications.
• Manage weekly outreach program.
• Process applications that meet established Horning selection criteria and move new residents into Yardi.
• Coordinate property leasing performance and leasing structures with the property manager.
• Manage lease renewal process.
• Manage NTV and move-outs in Yardi, assisting with the completion of move-out transmittal for non-charged accounts within 15 days of move-out.
• Monitor all advertising sources (paper and web) for all up-to-date and accurate information. (Including Rent Café, Craig’s List, websites, etc.).
• Provide training of staff as necessary or required.
• Provide recommendations surrounding product, price, promotion and performance of the property.
• Respond to resident concerns.
• Coordinate service request follow-up to ensure excellent customer service.
• Prepare reports as requested.
• Manage site petty cash reimbursements.
• Monitor water sub-metering move-ins and move-outs.
• Audit lease files for accuracy and complete records.
• Process Rent Control disclosure process (NTV, rent quote & move-in).
• Coordinate resident retention efforts (activities, newsletter, etc.).
• Monitor Referral Program
• Attend community Marketing Meetings as directed.
• Attend and participate in all Company Training as directed.

Minimum Qualifications and Requirements:

• High School Diploma or GED is required along with a minimum of 5 years of relevant industry experience.
• Deep knowledge of property management and the resident life cycle.
• Knowledge of property management software – Yardi Voyager, Yardi Site Manager, Yardi CRM Flex
• Knowledge of marketing and advertisement methods
• Ability to work and travel to multiple locations
• Leadership skills with the ability to build, inspire, educate, and mentor teams along with motivating staff.
• Strong organization and time management skills
• Strong written and spoken communication
• Strong skills in conflict resolution
• Skills in Microsoft Office products
• Ability to be flexible and adaptable in various situations and environments.
• Ability to manage multiple competing priorities.
• Ability to use basic office equipment – computer, telephone, printer, copier, internet.
• Strong coaching and training skills

Preferred Qualifications and Requirements:

• Familiarity with the affordable leasing practices and processes (LIHTC, HUD, iZ, etc)
• Familiarity with industry leasing technologies, including but not limited to, Grotto, Zumper, Realync, etc.
• Bilingual – Spanish speaking plus

Travel Requirements:

• This position has no travel requirements.

Other Duties:

• Perform other duties as assigned.

Horning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with disability, or any other characteristic protected by applicable federal, state or local laws and ordinances.