Billing Department Support Representative in Medford, Oregon at Southern Oregon Orthopedics, Inc

Department: Billing

Position Level: Entry-Level

Reports To: Billing Manager

Position Summary

The Billing Department Support Representative provides general administrative and billing support to ensure the department operates efficiently. This position is responsible for answering incoming phone calls, assisting patients with payments, printing, gathering corresponding documentation, mailing insurance claims, processing and sending patient statements, and providing support to other departments as needed.

This is an entry-level position ideal for someone who is organized, dependable, customer-service oriented, and willing to learn various aspects of the medical billing process.

Essential Duties and Responsibilities

• Answer incoming phone calls and direct calls to the appropriate departments or team members.
• Assist patients with making payments and answer basic billing and account questions.
• Process patient payments accurately and follow established payment procedures.
• Print insurance claims, gather corresponding documents, and mail them.
• Generate, print, and mail patient statements.
• Maintain accurate account information and document communications as needed.
• Provide general administrative support to the billing department.
• Assist other departments with assigned duties and coverage as needed.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform other duties as assigned.

Qualifications and Skills

• High school diploma or equivalent preferred.
• Previous customer service or office experience preferred but not required.
• Basic computer skills and ability to learn new software systems.
• Strong communication and telephone etiquette.
• Good attention to detail and accuracy.
• Ability to multitask and stay organized in a busy office environment.
• Dependable, flexible, and willing to assist where needed.
• Ability to work independently and as part of a team.
• Professional and courteous interaction with patients, coworkers, and insurance representatives.

Physical and Work Requirements

• Primarily office-based position.
• Ability to sit for extended periods and perform routine computer and clerical tasks.
• Ability to occasionally lift and move office supplies or paperwork.

Performance Expectations

• Provide friendly, professional, and timely customer service.
• Process payments, claims, and statements accurately and within established timelines.
• Follow department procedures and maintain confidentiality.
• Demonstrate flexibility and a willingness to learn and assist with changing departmental needs