Customer Engagement Specialist in Fort Wayne, Indiana at Grote Automotive, Inc.

Grote Automotive is seeking a motivated and experienced Customer Engagement Specialist to join our team. This position is responsible for connecting with potential customers, following up on vehicle inquiries, making outbound calls, and scheduling appointments for our sales team.

The ideal candidate has strong communication and customer service skills, previous experience in sales, appointment setting, or customer engagement, and the ability to build rapport with customers while managing multiple leads. Automotive experience is a plus.

$16 - $18 hourly

• Manage and follow up with incoming internet leads and customer inquiries.

• Make outbound calls, texts, and emails to potential customers.

• Engage with prospective customers to identify their needs and answer questions.

• Schedule appointments for the sales team and confirm customer attendance.

• Maintain accurate customer information, notes, and follow-up activity in the CRM.

• Consistently follow up with leads to increase customer engagement and appointment opportunities.

• Work closely with the sales team to ensure a smooth handoff of qualified leads.

• Meet established performance goals for calls, follow-ups, and appointments.

• Previous experience in sales, business development, outbound calling, or sales-focused appointment setting.

• Call center experience involving outbound sales, lead follow-up, or customer outreach is highly desirable.

• Ability to engage potential customers, build rapport, overcome objections, and generate interest.

• Strong verbal and written communication skills.

• Comfortable making a high volume of outbound calls and following up with prospective customers.

• Experience using CRM systems and navigating computer-based applications.

• Strong organizational skills with the ability to manage multiple leads and follow-up tasks.

• Self-motivated, goal-oriented, and driven by performance results.

• Ability to work independently while contributing to a team environment.

• Automotive experience is a plus.

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer the following benefits to our full time employees:

• Comprehensive Health Insurance

• Dental & Vision Coverage

• Basic & Voluntary Life Insurance

• 401(k) Retirement Savings Plan

• Paid Vacation

• Career Growth & Advancement Opportunities

• Supportive Team Environment

Join a company that values your hard work and invests in your future.