IT Manager in West Palm Beach, Florida at United Franchise Group Payroll Inc

About the Company:

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

At UFG, we're proud to be recognized as the #1 Best Place to Work in South Florida (Large Company Division, 2026), reflecting our people-first culture and commitment to creating an exceptional employee experience.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

About the Role:

We are seeking a hands-on IT Manager to oversee and manage our organization's IT infrastructure, systems, cloud applications, networks, servers, and end-user technology. The ideal candidate will have strong experience with Microsoft technologies, server administration, virtualization, networking, backup and disaster recovery, and cloud-based applications. This position involves both hands-on technical administration and IT team management, including supervising IT personnel who may report directly to this position.

Responsibilities:

1. Microsoft Systems & Cloud Administration

• Administer on-premises Active Directory, Group Policy, users, permissions, and authentication.
• Manage Microsoft 365, Exchange Online, SharePoint Online, OneDrive, and Office applications.
• Administer Windows 10/11 environments and WSUS.
• Manage Microsoft Copilot administration and have working knowledge of AI systems.
• Administer custom cloud applications, SaaS platforms, user access, permissions, integrations, and licensing.

2. Server & Infrastructure Administration

• Administer Windows and Linux servers.
• Perform server maintenance, patching, troubleshooting, and deployments.
• Manage DNS, DHCP, and other core infrastructure services.
• Support physical server builds, hardware upgrades, and small data center operations.

3. Virtualization & High Availability

• Administer Microsoft Hyper-V and virtual machines.
• Manage VM replication, Failover Clustering, and Storage Spaces Direct (S2D).
• Monitor virtualization infrastructure and troubleshoot performance issues.

4. Backup & Disaster Recovery

• Administer Veeam Backup & Replication.
• Manage backup jobs, replication, retention policies, and recovery testing.
• Maintain disaster recovery and business continuity procedures.

5. Networking & UniFi Administration

• Administer Ubiquiti UniFi routers, gateways, switches, and wireless access points.
• Manage UniFi Protect NVRs, security cameras, and UniFi Access control systems.
• Perform network troubleshooting and understand TCP/IP, subnetting, and VLANs.
• Dell N-Series switch administration is a plus.

6. Cybersecurity & Monitoring

• Assist with security monitoring, log analysis, and investigation of suspicious activity.
• Familiarity with Suricata, OSSEC+, Wazuh, SIEM, or other security monitoring platforms.
• Assist with system hardening, patch management, and security best practices.

7. Desktop & Technical Support

• Troubleshoot PCs, laptops, printers, and peripherals.
• Perform hardware break/fix, operating system installations, imaging, and cloning.
• Support workstation deployments, software issues, and end-user technical problems.

8. IT Management & Team Leadership

• Supervise and coordinate IT technicians and other personnel who may report to this position.
• Assign tasks, manage priorities, and oversee IT projects and support requests.
• Coordinate IT vendors, contractors, purchasing, and equipment lifecycle management.
• Maintain IT documentation, procedures, and infrastructure standards.
• Report on IT operations, projects, and infrastructure needs to management.

Required Qualifications:

• Hands-on experience with on-premises Active Directory and Microsoft 365 administration.
• Experience with Exchange Online, SharePoint Online, OneDrive, and Office applications.
• Windows 10/11 and Windows Server administration.
• Linux server administration.
• Veeam Backup & Replication and WSUS.
• Microsoft Hyper-V and VM management.
• UniFi networking and infrastructure administration.
• Strong PC troubleshooting and hardware break/fix skills.
• Experience administering cloud applications and user access.
• Strong troubleshooting, communication, and organizational skills.
• Ability to work independently and manage IT operations.

Preferred Qualifications:

• Microsoft Copilot administration and knowledge of AI systems.
• SQL Server or other database administration.
• Cybersecurity monitoring with Suricata, OSSEC+, Wazuh, or similar.
• Subnetting, VLANs, routing, and network segmentation.
• Dell N-Series switch administration.
• Hyper-V Failover Clustering, VM replication, and Storage Spaces Direct.
• Physical server builds and small data center management.
• Custom cloud application administration and integrations.
• Previous experience supervising IT staff or managing an IT department.

Required Certifications:

At least one relevant, industry-recognized IT certification is required. Examples include:

• CompTIA Network+.
• Microsoft Azure Administrator Associate (AZ-104).
• Microsoft Windows Server Hybrid Administrator (AZ-800/AZ-801).
• Microsoft Azure Infrastructure or Solutions Architect certifications.
• Other recognized Microsoft, networking, or infrastructure administration certifications.

Once you become part of our amazing team of winners you'll enjoy:

• Competitive compensation.
• Comprehensive training to hone your skills at our headquarters.
• Travel opportunities.
• Medical, Dental, Vision, and Life insurance coverage .
• Generous time off (PTO).
• 401(k) plan with company match.
• Social gatherings and team building activities.
• Leadership workshops for personal development.
• Recognition for our top performers.
• Philanthropy - a chance to give back to the community.

Apply today!