Patient Care Coordinator in at Women's Specialists of New Mexico LLC

Department: Care Coordination / Clinical Services

Location: Women's Specialists of New Mexico

Employment Status: Full-Time

Reports To: Clinical Director or Designated Supervisor

Position Overview

Women's Specialists of New Mexico is seeking a compassionate, organized, and patient-focused Care Coordinator to support members enrolled in the Blue Cross Blue Shield of New Mexico Turquoise Care program.

As part of our ongoing Strategic Transformation Plan, we are committed to strengthening patient relationships, improving access to care, and creating a more collaborative and accountable healthcare environment.

The Care Coordinator will play an important role in this mission by helping patients navigate healthcare services, overcome barriers to care, and connect with resources that support their overall health and well-being.

Key Responsibilities

Build trusting relationships with patients and provide ongoing outreach, education, and support.

Complete required Health Risk Assessments (HRA), Comprehensive Needs Assessments (CNA), and individualized care plans.

Coordinate appointments, referrals, transportation, medications, and community resources to address patient needs.

Collaborate with providers, clinical teams, insurance representatives, and community partners to ensure continuity of care.

Monitor patient progress, identify barriers, and advocate for appropriate services.

Maintain accurate, timely documentation while meeting Turquoise Care program requirements and HIPAA standards.

Participate in quality improvement initiatives, required training, and community outreach activities.

Qualifications:

• Bachelor's degree and/or at least two years of relevant healthcare experience, consistent with program requirements.
• Experience in patient coordination, healthcare navigation, patient advocacy, or a related healthcare role.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Proficiency with electronic health records and computer applications.
• Ability to travel between WSNM locations and conduct in-person assessments as required.

Preferred:

• Experience with Medicaid managed care or New Mexico Turquoise Care.
• Background in women's health, OB/GYN, or maternal healthcare.
• Knowledge of community resources and patient support programs.
• Bilingual English/Spanish skills.

Physical Requirements:

• Hearing, speaking and visual acuity
• Ability to walk, stoop, stand for long periods of time
• Ability to lift at least 20 lbs.
• Hand/wrist movement to write, use computer, phone and copier

What We're Looking For

We are looking for a team member who demonstrates compassion, accountability, initiative, and a commitment to exceptional patient care.

The ideal candidate is someone who enjoys building relationships, takes ownership of responsibilities, communicates effectively across departments, and embraces opportunities to improve how we serve our patients.