Deposit Specialist in Flippin, Arkansas at Anstaff Bank

General Description of Position

The Teller is responsible for providing exceptional customer service while accurately processing a variety of financial transactions. This position maintains and balances a cash drawer, assists with daily branch operations, and performs opening and closing procedures as assigned. The Teller serves as a primary point of contact for customers and is expected to handle transactions efficiently, accurately, and in compliance with all Bank policies and regulatory requirements.

Essential Duties and Responsibilities

1. Provide excellent customer service at all times by utilizing critical thinking and active listening skills to resolve customer concerns and complaints.
   
2. Greet customers as they enter the Bank and direct them to the appropriate employee when necessary.
   
3. Answer telephone calls in a courteous, professional, and timely manner.
   
4. Process customer transactions, including:
   • Deposits
   • Withdrawals
   • Transfers
   • Check cashing
   • Loan payments
   • Money orders
   • Credit card advances
   • Other transactional services
5. Balance and maintain an assigned cash drawer with a high degree of accuracy.
   
6. Buy and sell currency from the vault as needed while ensuring cash drawer limits are maintained within established guidelines.
   
7. Assist with daily vault balancing and ATM balancing procedures.
   
8. Review checks presented for deposit or cashing and determine funds availability in accordance with regulatory requirements.
   
9. Examine checks for proper endorsements and verify information including dates, financial institution information, customer identification, and document legitimacy.
   
10. Scan, correct, and balance transaction items through the Bank's imaging and source capture systems and submit transactions for processing through the federal banking system.
    
11. Maintain customer savings passbooks and Christmas Club passbooks when requested.
    
12. Promote and maintain positive relationships with employees, current customers, and prospective customers.
    
13. Contribute to the achievement of departmental and organizational goals and objectives.
    
14. Follow all Bank policies, procedures, and applicable deposit-related regulatory requirements.
    
15. Assist with branch and office functions as needed.
    
16. Perform assigned opening and closing procedures.
    
17. Perform other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills
• Cash-handling and balancing proficiency
• Ability to maintain accuracy and attention to detail in a fast-paced environment
• Effective verbal communication skills
• Basic mathematical and problem-solving abilities
• Ability to maintain confidentiality of customer information
• Working knowledge of banking products, services, and regulatory requirements
• Proficiency with teller systems, office equipment, and general computer applications
• Ability to manage multiple priorities while maintaining a positive and professional demeanor

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training. Or equivalent combination of education and experience.