Banquet Captain in Henderson, Nevada at Nevada Dragonridge LLC

DragonRidge Country Club is a premier private club located in the MacDonald Highlands community of Henderson, Nevada. Known for its stunning views of the Las Vegas Strip, upscale amenities, and exceptional service, DragonRidge offers a variety of social and private events ranging from intimate gatherings to large-scale celebrations.

Our team is dedicated to creating memorable experiences for our members and guests through attention to detail, professionalism, and a strong commitment to hospitality. We are looking for individuals who take pride in their work and thrive in a team-oriented, fast-paced environment.

Position Summary

We are seeking a Banquet Captain to join our team on a part-time, on-call basis. This role is a working leadership position—perfect for someone who enjoys being on the floor, leading a team, and ensuring events run smoothly from start to finish.
The Banquet Captain is responsible for supporting & works closely with the Banquet Manager to oversee event execution, guide service staff, and maintain DragonRidge’s high standards of service and presentation. This position serves as a working supervisor, coordinating event logistics while actively participating in service. The Banquet Captain ensures that all events are executed in accordance with club standards, with a focus on efficiency, organization, and exceptional guest service.

This role requires strong leadership, communication, and problem-solving skills, as well as the ability to manage staff and adapt in a fast-paced, event-driven environment.

Essential Duties & Responsibilities

• Conduct and lead pre-shift meetings to communicate event details, timelines, service expectations, and assigned responsibilities.
• Coordinate and oversee all aspects of event setup, including room arrangements, table settings, décor placement, and equipment readiness.
• Inspect event spaces prior to guest arrival to ensure cleanliness, organization, and adherence to club standards.
• Maintain continuous communication with the culinary team to confirm guest counts, menu details, timing, and execution of food service.
• Act as a working lead—actively serving while supervising staff and maintaining service flow, ensuring proper service techniques and standards are followed.
• Monitor event flow and timing, making real-time adjustments as necessary to ensure seamless execution.
• Address and resolve guest concerns or service issues promptly and professionally, escalating to the Banquet Manager when appropriate.
• Provide ongoing direction, coaching, and support to banquet staff to maintain a high level of performance and teamwork.
• Oversee post-event breakdown, ensuring all equipment is cleaned, stored properly, and that event spaces are returned to standard condition.
• Monitor and report inventory levels of banquet supplies, equipment, and furnishings.
• Ensure compliance with all club policies, service standards, and safety regulations.
• Maintain clear and consistent communication with the Banquet Manager regarding event status, challenges, and operational needs.
• Perform additional duties as assigned to support the overall success of banquet operations.

Supervisory Responsibilities

• Provide direct oversight of banquet servers and support staff during assigned events.
• Assign tasks and ensure staff understand and execute responsibilities effectively.
• Monitor staff performance and provide real-time feedback and direction.
• Promote a positive, team-oriented work environment aligned with club standards and culture.

Qualifications

• Minimum of 2 years of banquet, restaurant, or hospitality experience required.
• Previous leadership, supervisory, or lead server experience preferred.
• Strong knowledge of banquet service styles, including plated, buffet, and reception service.
• Demonstrated ability to lead by example while working in a hands-on service role.
• Excellent interpersonal, communication, and organizational skills.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Ability to remain composed and solution-oriented in high-pressure situations.

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods of time (up to 8+ hours per shift).
• Ability to lift, carry, push, and/or pull up to 25–50 pounds.
• Ability to work in both indoor and outdoor environments, including exposure to varying weather conditions.
• Frequent bending, reaching, and repetitive motion required.
• Must be able to safely and efficiently navigate busy event spaces.

Schedule & Availability

• This is a part-time, on-call position with hours based on business needs and scheduled events.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays.

Compensation & Perks

• Pay Rate: Hourly Wage + Gratuity
• Flexible Scheduling: On-call position with the ability to pick up shifts based on availability and business needs
• Team Environment: Work alongside a professional, supportive team in a high-end private club setting
• Employee Meals: Shift meals provided during events