Housekeeping Manager in King of Prussia, Pennsylvania at Sheraton Valley Forge

The Housekeeping Manager is responsible for the overall cleanliness, presentation, and operational efficiency of the Housekeeping Department at Sheraton Valley Forge. This position ensures that guest rooms, public spaces, meeting and banquet areas, and back-of-house spaces are maintained to the highest standards of cleanliness, safety, and brand excellence.

The Housekeeping Manager provides strategic leadership, training, coaching, and development to housekeeping team members while maintaining exceptional guest satisfaction, operational productivity, and compliance with Marriott brand standards and hotel policies.

Essential Duties & Responsibilities

Department Leadership & Team Development

Lead, supervise, and develop housekeeping team members, including supervisors, room attendants, housepersons, and laundry personnel.

Establish daily departmental priorities, assign responsibilities, and monitor productivity.

Conduct departmental meetings, training sessions, and performance coaching.

Support recruitment, onboarding, scheduling, attendance management, and performance evaluations.

Foster a positive, inclusive, and accountable team culture aligned with the hotel's service philosophy.

Partner with Human Resources regarding employee relations, performance management, corrective action, and team engagement.

Ensure compliance with applicable union agreements, where applicable.

Guest Room & Public Area Operations

Oversee the daily cleaning and inspection of guest rooms, suites, corridors, public areas, and back-of-house spaces.

Ensure rooms are inspected and released in accordance with hotel standards and guest arrival requirements.

Monitor room cleanliness, maintenance conditions, amenities, linen inventory, and overall presentation.

Coordinate with Front Office regarding room availability, VIP arrivals, early check-ins, late checkouts, and guest requests.

Maintain oversight of housekeeping service standards for extended-stay and transient guests.

Conduct routine inspections to ensure consistent cleanliness and brand compliance.

Quality Assurance & Guest Satisfaction

Maintain exceptional cleanliness standards consistent with Marriott and Sheraton brand expectations.

Review guest feedback, cleanliness scores, and service recovery opportunities.

Address guest concerns promptly and professionally.

Identify opportunities for continuous improvement in housekeeping operations.

Implement corrective actions when cleanliness or service standards are not met.

Financial & Operational Management

Manage departmental labor expenses, productivity, and staffing levels in alignment with occupancy and business demands.

Monitor housekeeping budgets, supply expenses, linen usage, and inventory.

Maintain appropriate par levels of guest supplies, cleaning chemicals, and operating equipment.

Identify opportunities to improve efficiency while maintaining quality.

Complete administrative responsibilities, including payroll review, scheduling, reporting, and departmental documentation.

Monitor overtime and labor productivity to support financial objectives.

Safety, Compliance & Standards

Ensure compliance with OSHA regulations, hotel safety procedures, chemical handling requirements, and applicable sanitation standards.

Maintain proper training and use of personal protective equipment.

Ensure housekeeping equipment is maintained and operated safely.

Report maintenance deficiencies, safety hazards, and property concerns promptly.

Support hotel emergency procedures and incident reporting requirements.

Maintain compliance with Marriott brand standards and internal operating procedures.

Cross-Departmental Collaboration

Partner with Front Office, Engineering, Human Resources, Food & Beverage, and Sales & Events to support hotel operations.

Coordinate housekeeping services for banquet events, meeting spaces, and group arrivals.

Support hotel inspections, brand audits, and operational initiatives.

Participate in leadership meetings and communicate departmental performance, challenges, and opportunities.

Promote a culture of stewardship, ownership, and pride in the hotel's physical environment.

Qualifications

Minimum of 2–3 years of housekeeping leadership experience in a hotel or hospitality environment.

Previous experience supervising housekeeping teams in a full-service hotel preferred.

Experience with Marriott or other branded hotel operations preferred.

Strong leadership, organizational, communication, and interpersonal skills.

Demonstrated ability to manage labor, productivity, and departmental expenses.

Proficiency with hotel operating systems and Microsoft Office applications.

Ability to work flexible schedules, including weekends, holidays, and varying shifts as business demands require.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to navigate guest rooms, hallways, stairways, and hotel facilities.

Ability to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation.

Ability to inspect rooms and public areas throughout the property.

Ability to perform essential job functions with or without reasonable accommodation.

Core Competencies

Leadership & Team Development

Guest Service Excellence

Operational Accountability

Attention to Detail

Financial & Labor Management

Problem Solving & Decision Making

Communication & Collaboration

Integrity & Professionalism

Continuous Improvement

Equal Employment Opportunity

Sheraton Valley Forge is an equal opportunity employer committed to creating an inclusive workplace. Employment decisions are made without regard to protected characteristics in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities.

Disclaimer: This job description is intended to describe the general nature and level of work performed by the individual assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may be modified as business needs require.