Kids Zone Team Leader in King, North Carolina at Young Mens Christian Association of Northwest Nort

Job Summary:

The Kids Zone Team Leader oversees safe, engaging youth activities within a multi-entity parent company's family care portfolio. This role balances direct child supervision with administrative and team coordination tasks to support broader operational and family estate objectives.

Supervisory Responsibilities:

• Supervises a department, function, or team, assisting in onboarding, training, and coaching Kids Zone Representatives.

Duties & Responsibilities:

• Assist the coordinator with scheduling site activities, verifying inventory levels, and leading the onboarding, training, and performance coaching of new employees.
• Lead educational, age-appropriate, value-centered activities for children aged 6 weeks to 11 years while maintaining site organization and implementing assigned programming.
• Deliver superior customer service to members and families, maintaining exceptional standards of health, safety, cleanliness, and overall child wellness.
• Maintain accurate documentation relating to daily participant attendance, site tracking metrics, and mandatory incident reporting.
• Attend scheduled staff meetings, fulfill ongoing professional training, and communicate positively with cross-functional staff to support enterprise goals.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills to engage dynamically with children, parents, and executives, combined with a strong capability to coach peers and manage multiple site workflows.
• Proven organizational skills, ability to maintain a highly secure and safe environment for diverse groups, and a willingness to maintain a flexible schedule as operational needs change.

Education & Experience:

• Education: Minimum of 16 years of age; High school diploma or equivalent preferred. Must obtain ASHI (CPR) certification within 30 days of employment.
• Experience: Prior experience working with children or operating within a related customer experience or recreational childcare field preferred.

Physical Requirements:

• Ability to stand or sit while maintaining complete alertness for several hours at a time during operational shifts.
• Requires frequent walking, standing, sitting on the floor, bending, pulling, crouching, leaning, kneeling, pushing, climbing, and jumping to actively engage with children.
• Must be able to lift and carry operational supplies weighing up to 20 pounds, and lift or assist children weighing up to 50 pounds.
• Visual and auditory capacity to supervise groups of children continuously, identify transaction exceptions, and respond swiftly to critical or emergency situations.
• Onsite corporate branch setting within an active, youth-centered service zone; requires the ability to maintain high concentration levels and deliver clear communications easily understood by children and parents.

Child Abuse Prevention and Reporting

At our Association, safeguarding children is everyone's responsibility, regardless of role or position. All employees are strictly required to maintain awareness of our abuse prevention and reporting policies. You must take immediate, appropriate action in accordance with our protocols and legal mandates if any standard of safety is compromised or if abuse is suspected.

An Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment-related decisions are based on job-related qualifications, merit, business needs, and other lawful criteria.

Mission: “Helping all people reach their God-given potential in spirit, mind, and body.”