Front-End Supervisor in Rochester, New York at Abundance Food Co-op

Reports Directly to: Front End Manager

Classification: Non-Exempt

Pay Range: $18.00 - $19.00

Role Level: Class 2

Location: 571 South Ave.

Union Position: Union

Work Location: Cash Office / CS Desk

Anticipated weekly hours: Variable, between 24-32 hours per week to start. Shifts will typically be 8 hours in length. The individual selected for this position will preferably have flexible availability three to four days out of the week. Weekend and Evening availability are required. Supervisors scheduled for opening shifts may be scheduled as early as 7:00am and closing shifts as late as 9:30pm.

Job Summary:

The Front-End Supervisor supports the overall operation of the checkout area, ensuring smooth customer service, accurate cash handling, and a positive work environment for team members. This role leads by example, providing coaching, troubleshooting, and support while helping maintain co-op values and community-focused service.

Supervisory Responsibilities:

• Oversees Front End Team Members.
• May assist with training new staff.
• Helps assign daily tasks and manage workflow.

Duties & Responsibilities:

• Supervises and supports cashiers during shifts.
• Ensures excellent customer service and timely checkout flow.
• Handles escalated customer concerns and resolve issues professionally.
• Performs register overrides, refunds, discounts, and troubleshooting.
• Counts tills, performs cash drops, and follows cash-handling procedures.
• Monitors front-end cleanliness and presentation.
• Assists with scheduling adjustments or break rotations.
• Trains new team members on service standards and register operations.
• Communicates daily updates, changes, and priorities to the team.
• Supports storewide needs when necessary.

Required Skills & Abilities:

• Strong leadership and communication abilities.
• Excellent customer service.
• Ability to multitask under pressure.
• Strong understanding of POS systems and cash procedures.
• Friendly, patient, and solution-oriented approach.
• Ability to coach and support team members constructively.

Education & Experience:

• High school diploma or equivalent required.
• 1+ years retail, grocery, or customer service experience required.
• Supervisory or lead experience strongly preferred.
• Experience in co-op or natural foods retail a plus.

Physical Requirements:

• Standing for extended periods.
• Lifting up to 30–40 lbs.
• Frequent bending, reaching, and walking.
• Working in busy, high-traffic environment.

Work Environment:

• Front end of grocery store.
• Interactions with customers, staff, and managers.
• Fast-paced checkout setting.