Customer Services Representative in Western Cape, Western Cape at Oxford University Press

Job Title: Customer Services Representative
Location: Western Cape, WC, ZA, 7459
Salary: market related
Division: Group Operations
Department: Business Partnering

Job Description:

Education

Learning changes lives – and we’re here to drive that change.

We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities.

Today, we reach more learners than ever, in more ways than ever.

And we’re just getting started.

About the Role

Oxford University Press is looking for a Customer Service Representative (Fixed term contract 6 weeks) to deliver outstanding service to our customers by effectively addressing their inquiries and concerns. They will ensure customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.

The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.

Opportunity-

As a Customer Services Representative you will:

• Delivery of excellent customer services
• Resolve customer queries through various channels
• Ensure sufficient product knowledge is obtained
• Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes
• Attend to tender customers with set service standards
• Processing of returns
• Respond to all customer queries within 24 hours
• Maintain productive relationships with internal and external stakeholders
• Adhere to OUP ethical policies and standards are upheld

About You

Essential Criteria

National Senior Certificate or Diploma in related field
3 – 5 years’ experience in customer services environment (mandatory)
Customer service experience in publishing environment (advantageous)Computer literate in MS suite
Knowledge of the SAP system
Data entry skills

Attributes:

Action and delivery oriented
Good business acumen for problem solving
Excellent time management skills and ability to prioritise a demanding workloadPositive attitude
Deadline-driven
Meticulous and strong attention to detail
Openness to change
Displays ethical behaviour
Supports teamwork and empowers others to achieve their objectives
Attention to detail
Professional attitude
Strong interpersonal skills
Excellent verbal and written communication skills

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post based in Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.