Help Desk Representative I in Hays, Kansas at Rural Telephone Service Company Inc

Nex-Tech is seeking a Help Desk Representative I to provide front-line technical support to customers and assist with troubleshooting service-related issues. This role is critical in delivering excellent customer experiences and resolving technical concerns efficiently. This position is ideal for someone who enjoys helping others and learning technical systems in a fast-paced environment.

• Assist customers with troubleshooting and resolving technical issues
• Provide support via phone, email, and chat
• Follow troubleshooting processes to diagnose and resolve issues
• Escalate complex issues to higher-level technical staff as needed
• Enter and maintain accurate customer records and service tickets
• Submit service orders and track issue resolution
• Stay informed on company services, pricing, and technology
• Support team service goals and performance standards
• Deliver exceptional customer service in every interaction

• Basic knowledge of computers, networking, and technology
• Strong customer service and communication skills
• Ability to troubleshoot and problem-solve
• Ability to manage multiple tasks and priorities
• Attention to detail and strong documentation skills
• Ability to work independently and as part of a team

Required: High school diploma or equivalent plus experience in customer service or technical support.

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and career development

Start your technical career while building valuable troubleshooting and customer service skills.

Nex-Tech is an equal opportunity provider and employer.