Director Of Community Association Managers in at Harrison & Lear Inc

Responsibilities:

• Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24-48 business hours.
• Directly supervises Association managers as appropriate.
• Provide specific assistance to Association managers and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed.
• Develop and lead with participatory involvement portfolio team meetings, all team meetings and individual manager touch-base meetings.
• Coordinate schedules with Association Managers regarding board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention.
• Review and approve all annual meeting packets for assigned Association managers prior to each meeting.
• Review any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
• Ensure that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
• Oversee projects involving all CAMS to ensure timely completion, including certain seasonal projects.
• Review income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and address any concerns as appropriate.
• Understand and recognize association cash flow, able to inform Board as to negative and or positive and provides recommendations.
• Proficient in Association budget preparation, review, and regulatory requirements.
• Review budgets before they are submitted to the Board for approval.
• Review CINC functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates.
• Acquire and maintain current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
• Proficient in delinquency and collections processes.
• Understanding of contract terms, renewal dates and implementation.
• Possesses a thorough understanding of plats, ownership, and property rights.
• Understands the Board election process and ability to see portfolio clients through from start to finish.
• Understands the legislative process and able to educate clients on new laws.
• Provide oversight, onboarding of new staff, and training to new managers as they work through required training and ensures training compliance.
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct.
• Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.

Plus, other work-related tasks as needed

Qualifications:

• Minimum 5-7 years community association management (HOA, POA and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
• Community Association Institution Certification(s) preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
• Strong organizational and time management skills.
• High integrity, honesty and professionalism.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$63,000 a year salary.

Benefits include:

Upon the first day of the new month following your completion of sixty (60) days of employment you will be eligible to enroll in the Company’s group medical, dental and vision insurance programs as well as other supplemental insurance.

All employee insurance deductions related to their participation in such programs are deducted via semi-monthly payroll deductions. All insurance rates and portions of the premium(s) paid by the Company are subject to revision because of premium increases which may be issued by the insurer. Each employee will receive a flex-credit of $525.00 per month ($262.50 per semimonthly pay period) to be used towards any pre-tax benefits of your choosing.

Life and Disability Insurance

Upon the first day of the new month following your completion of sixty (60) days of employment, you will also be eligible to enroll in a company-sponsored Life Insurance Program as well as our long-term disability program. Premium cost for this insurance is paid 100% by the company. Certain spouse/dependent life insurance coverage options will also be made available which, if elected, would be at a minimal cost. Short-term disability coverage as well as additional voluntary insurance coverage is also available.

401(k) Plan

Harrison & Lear, Inc. has established a 401(k) plan which allows employee participation following the completion of 90 days of continuous full-time employment. Complete details regarding the 401(k) plan are available from the Human Resources Department.

PTO

You will earn 3.67 hours of PTO per pay period, which starts accruing upon the first day of employment. Upon the conclusion of your first sixty (60) of employment you will be entitled to begin taking this time. Vacations must be scheduled during “nonpeak” work periods and are subject to supervisor approval.

After 3-9 years of service, your PTO accumulation increases to 5.34 hours per pay period, and after 10+ years, your accrual will be increased to 7 hours per pay period.

Holidays

You will be entitled to eleven (11) company holidays (days off with pay). Effective immediately, your birthday becomes a paid holiday, and you will receive $50.00 cash as a birthday gift from the company. If your Birthday falls on a weekend, you are allowed to request the Monday before or Friday after your Birthday off as your day off. Birthday days off are approved by the Vice President of Harrison & Lear Community Management.