Account Manager I - 1106 in Moscow, Idaho at Lightcast
Job Description
Important information before applying:
Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Account Managers are responsible for ensuring both client and company needs are understood and satisfied. Duties include handling customer inquiries, working to find solutions and working relentlessly with other departments to ensure an exceptional customer experience.
Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
Solid organizational skills to initiate, establish and relentlessly pursue tasks
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes
Ability to positively adapt to change in a highly dynamic work environment
2+ years of experience in a related role
Experience with sales prospecting, account management, and sales processes
Outstanding communication skills with presentation building experience
Proficiency with the Google Suite, Excel and Powerpoint for presenting information in a compelling way
Strong analytical skills and a passion for finding solutions
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