Senior Technical Instructor in Heliopolis, Al Qāhirah at Global Knowledge

About Global Knowledge

Build a career where learning never stops. Global Knowledge is one of the largest independent IT and business education providers in the world, and we're looking for energetic professionals to join our award-winning team.

Global Knowledge builds the people, that organizations need for their next chapter — in IT, engineering, and business — and stands behind whether they can actually do the work. For 30 years, we've helped teams navigate every major technology shift, from client-server to cloud to AI, backed by a global network of 900+ real-world experts and delivery in 150+ locations worldwide.

We work where capability isn't optional — financial services, healthcare, federal and defense, telco — wherever organizations are investing in AI, cloud, and security, we build the people who put it to work. Join us to help write that next chapter.

The Opportunity:

The Senior Technical Instructor delivers official and customized infrastructure training across Microsoft Windows Server, Azure, Microsoft 365, VMware by Broadcom, Citrix, and Cisco to enterprise and government customers across MEA and Europe. The role combines expert, lab-driven instruction with customer consulting and acts as a subject-matter expert for presales on data center, virtualization, and hybrid cloud learning paths.

What You Will Own

Key Responsibilities

• Deliver official and customized courses across Microsoft, Azure, VMware, Citrix, Cisco, and CompTIA – in-person and remote

• Build, run, and troubleshoot complex hands-on labs (vSphere, vSAN, NSX, VCF, Horizon, Windows Server, Azure hybrid)

• Tailor course content and workshops to customer environments, goals, and skill gaps

• Prepare learners for vendor certification exams through reviews, practice questions, and exam-readiness sessions

• Act as SME for presales: scope customer requirements, recommend learning paths, and support technical proposals

• Provide on-demand consultancy on data center virtualization, VDI, and hybrid cloud design and operations

• Coach and mentor junior instructors; support trainer readiness on new courses and versions

• Keep instructor authorizations (MCT, VCI, CCI) active and keep pace with product and course version updates

• Ensure smooth handover of scheduled deliveries and customer commitments from the outgoing instructor

What You’ll Bring

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent professional experience)

• 7+ years hands-on experience in IT infrastructure: data center, virtualization, Windows Server, networking, and/or cloud

• Minimum 4 years delivering official vendor training to enterprise/government customers

• Deep hands-on expertise in VMware vSphere/VCF and Microsoft Windows Server/Azure hybrid

• Working knowledge of Citrix Virtual Apps & Desktops and Cisco routing and switching

• Experience with international customers (GCC, Africa, Europe) and multicultural audiences

• Fluent English and Arabic

• Microsoft Certified Trainer (MCT) and VMware Certified Instructor (VCI) – or ability to obtain within 6 months

• VCP-DCV or VCP-VCF, Azure Administrator (AZ-104) or Windows Server Hybrid Administrator (AZ-800/801) (at least two required)

Preferred Qualifications

• Citrix Certified Instructor (CCI), CCP-V, CCNA/CCNP, VCP-NV (NSX), Azure Solutions Architect (AZ-305)

Preferred Qualifications

• Expert presentation and facilitation skills, from engineers to IT managers

• Strong lab design and live troubleshooting under pressure

• Ability to explain complex infrastructure concepts simply to mixed audiences

• Customer-focused: tailor delivery to real customer environments and objectives

• Team player, adaptable, and ready to travel

What We Offer

· Competitive compensation and comprehensive benefits package.

· Professional growth and development opportunities.

In collaboration with our recruitment team, AI tools may be used to help assess applications, though they never replace human judgement. Our process: recruiter screen, technical interview where applicable, leader interview, team interview, and an offer pending successful reference and background checks.

To apply, please email your CV to careers@globalknowledge.com with the job title in the subject line. Please note that only candidates selected for an interview will be contacted.

Global Knowledge is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We encourage you to apply even if you don't meet every qualification listed.

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