Landscaping Operations Manager in Santa Ana, California at Sea Crest Services Inc

Landscape Operations Manager (Field & Account Portfolio) – Santa Ana, CA

Compensation: $75,304 – $95,000 annually + commission opportunities (DEPENDING ON EXPERICIENCE AND CERTIFICATIONS)

Employment Type: Full-Time (Exempt)

Location: Orange County (Office & Field)

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This role requires direct landscape maintenance operations management experience combined with strong administrative and analytical capabilities.

Applicants should have hands-on experience managing landscape maintenance crews, client accounts, and day-to-day field operations, along with the ability to track performance, analyze data, and manage operational reporting (KPIs, labor, and service metrics).

This position is best suited for candidates with experience in:

• Landscape maintenance operations (not installation-only or construction-only environments)
• Supervising multiple landscape crews and managing service delivery
• Client account management within the landscaping industry
• Administrative responsibilities including reporting, proposals, and documentation
• Using data, KPIs, and analytics to drive performance and decision-making
• Bilingual in Spanish

Candidates whose experience is primarily in the following areas MAY NOT BE THE BEST FIT for this role:

• Project management outside of landscaping - NOT A GOOD FIT
• Irrigation technician roles without team management and administrative responsibilities - NOT A GOOD FIT
• Office-only or administrative roles without field oversight - NOT A GOOD FIT

Applications will be reviewed based on alignment with the qualifications outlined above.

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About Sea Crest Services: Sea Crest Services is a growing, established landscape maintenance provider serving Orange County. We are seeking a strong, hands-on leader to drive operational execution, client satisfaction, and team performance across assigned accounts.

Position Overview: The Landscape Operations Manager (Field & Account Portfolio) is a hands-on leadership role responsible for managing client portfolios while actively supporting field operations when needed. This position is designed to bridge the gap between field crews and administration, ensuring alignment in service delivery, compliance, and communication.

This role requires a balance of tactical execution and operational leadership, with direct involvement in time and labor oversight, workers’ compensation initial reporting, and employee relations in collaboration with Human Resources and Safety.

Key Responsibilities:

• Manage client satisfaction and develop long-term customer relationships
• Conduct site inspections, audits, and client walkthroughs to ensure service quality
• Prepare and present proposals for extra work, enhancements, and maintenance services
• Proactively recommend landscape improvements to clients
• Oversee and support multiple crews, equipment, and daily operations
• Perform field work as needed to support operations and ensure service continuity
• Manage time and labor processes, including timesheet oversight and accuracy
• Support initial workers’ compensation reporting in coordination with HR and Safety
• Participate in and support disciplinary actions in collaboration with HR
• Maintain documentation including payroll support, invoicing, proposals, punch lists, and reporting
• Schedule and ensure completion of work orders, punch list items, and extra work
• Attend client and board meetings as needed
• Drive account growth through retention and additional service opportunities
• Hire, train, coach, and manage staff

Minimum Qualifications:

• Minimum 3 years of landscape industry experience
• Active Landscaping Certification (QAL) and/or Arborist Certification (Required)
• Active irrigation systems certification
• Bilingual (English/Spanish) required.
• Valid California Driver’s License with a clean driving record (required)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong leadership, organization, and problem-solving skills

Preferred Qualifications:

• OSHA Certification

Compensation & Benefits:

• Salary: $75,304 – $95,000 annually + commission opportunities (DEPENDING ON EXPERICIENCE AND CERTIFICATIONS)
• Company vehicle, phone, and laptop
• Health insurance contribution
• Paid vacation, holidays, and sick time

Recruitment Process

• Initial interview with Human Resources
• Second interview with Operations
• Hogan Assessment
• Submission of a practical SOP (Standard Operating Procedure) assignment
• Final decision contingent upon successful completion of a background check

Why Join Sea Crest?

This is a high-impact role for a leader who thrives in both the field and administrative environments. You will play a critical role in strengthening operations, supporting teams, and driving service excellence across the organization.

?? Important – Experience Requirement

This role requires direct landscape maintenance operations management experience combined with strong administrative and analytical capabilities. Applicants should have hands-on experience managing landscape maintenance crews, client accounts, and day-to-day field operations, along with the ability to track performance, analyze data, and manage operational reporting (KPIs, labor, and service metrics).

• Minimum 3 years of landscape industry experience
• Active Landscaping Certification (QAL) and/or Arborist Certification (Required)
• Active irrigation systems certification
• Bilingual (English/Spanish) required.
• Valid California Driver’s License with a clean driving record (required)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong leadership, organization, and problem-solving skills