Cruise Advisor - Reservations (Highly Incentivized!) at Victory Cruise Lines – New Albany, Indiana

Victory Cruise Lines, Inc. is a purpose-driven, American-owned and employee-owned, cruise line built on a deep respect for maritime tradition, exceptional service, and the belief that people make the difference. Founded by industry icon John W. Waggoner, Victory Cruise Lines was created to deliver unforgettable journeys while honoring the waterways, communities, and people who make them possible.

We proudly operate on the Great Lakes, Canadian Maritimes and Eastern Seaboard offering immersive, culturally rich experiences aboard our intimate vessels. Our guests don’t just travel; they connect—to history, to place, and to one another. And our team members don’t just work here; they help shape experiences that leave a lasting impression long after the voyage ends.

Victory Cruise Lines is growing, evolving, and investing in the future—while staying grounded in what has always mattered most: safety, integrity, teamwork, innovation, service excellence, and having fun along the way.

At Victory Cruise Lines, Safety First is non-negotiable—because nothing matters more than bringing our guests and crew home safely. We believe Teamwork is how great things happen, onboard and ashore, and we show up for one another every day. We lead with Integrity, doing the right thing even when no one is watching.

We take Service Excellence personally, sweating the details because memorable experiences are built in the moments others might overlook. We embrace Innovation, always looking for smarter, better ways to elevate the guest and crew experience. And yes—we believe work should be meaningful and enjoyable, so we make space to Have Fun and celebrate the victories along the way.

We are a hands-on, all-hands-on-deck organization that values humility, accountability, and pride of ownership. Titles don’t define contribution here—impact does. We believe in making an impact that lasts—on our guests, our teammates, and the communities we touch—because the legacy we leave behind matters just as much as the journeys we create. We don’t chase trends; we chart our own course, guided by experience, curiosity, and a relentless commitment to excellence.

Victory Cruise Lines is more than a workplace—we are a community of professionals who care deeply about what we do, who we serve, and how we show up for one another.

If you are a high-performing, values-driven professional who takes pride in your work, thrives in a team environment, and wants to be part of something special—we’d love to talk. At Victory Cruise Lines, you’ll find meaningful work, strong leadership, and the opportunity to grow your career while helping create extraordinary experiences on the water.

Come "Celebrate the Victory" with us.

THE POSITION

Cruise Advisors are passionate about cruising, cruise reservations, phone sales, customer service, guest relations and “Celebrating the Victories”! Advisors enjoy providing extraordinary customer experiences by enthusiastically educating guests and travel partners on who we are and what we offer. Advisors already know how to close a sale and provide proper follow-through via inbound and outbound calls, as well as digital engagement.

It is our strong preference to only hire a candidate with similar experience within the cruise/travel/hospitality industry.

This position will require availability to work evenings and/or weekends (including Saturdays and Sundays), as business needs dictate. Shifts may be subject to change over time.

This position is eligible to earn commissions and incentives above and beyond the base salary range.

RESPONSIBILITIES

• Close sales using your superpowers of understanding the customer and knowing how to overcome objections to meet sales targets.
• Provide unbelievably great customer service to meet service standards.
• Understand and embrace technology by effortlessly navigating various systems simultaneously while on the phone.
• Thoroughly document all guest interactions with your stellar attention to detail.
• Successfully complete initial and ongoing training to be the best Cruise Advisor you can be.
• Assist with service related matters as applicable, including administrative pre-cruise processes and mid/post-cruise guest relations needs.
• Work through technical-related questions as it relates to navigating online portals; embrace technology by effortlessly navigating various systems.
• Other projects or duties as requested.

QUALIFICATIONS

Education:

• Bachelor’s degree in business administration or equivalent of experience

Skills & Abilities:

• Excellent communication and networking/interpersonal relation skills
• Keen understanding of sales processes
• Experience with CRM software
• Ability to be comfortable at the desk for long periods of time while frequently answering calls, responding to chats, following up on leads and more

Experience:

• At least 2-3 years of experience in a similar role
• Travel/tourism, hospitality and/or cruise industry experience strongly desired and preference will be given to candidates that have this experience

OTHER

Post Offer / Pre Employment criteria must be satisfied to complete a successful hiring process; this may include, but may not be limited to: drug and/or alcohol screening, physical or other health assessment, background screening, culture index surveys, any other assessments as deemed necessary by the Company for a position

• General Work Location Disclaimer: THIS POSITION IS ELIGIBLE TO BE REMOTE/WORK FROM HOME IN VARIOUS STATES OUTSIDE OUR OFFICE LOCATIONS. IF A CANDIDATE IS LOCAL TO OUR OFFICE LOCATION (NEW ALBANY, INDIANA), IT IS EXPECTED THAT WORK WILL BE COMPLETED IN OFFICE ON A HYBRID MODEL AT MINIMUM.
• This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
• All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.