Front Desk Receptionist at Physician and Tactical Healthcare Services, LLC – Pennsauken, New Jersey

Department: Administration
Reports To: Billing Manager
FLSA Classification: Non-Exempt

The Front Desk Receptionist supports PATHS’ mission by serving as the initial point of contact for visitors and callers at the Pennsauken, NJ office. This role ensures a welcoming, professional environment while supporting office operations through call handling, mail processing, and administrative coordination. The Front Desk Receptionist contributes to efficient daily operations by maintaining accurate information flow, supporting staff needs, and upholding PATHS’ professional standards.

Physician and Tactical Healthcare Services (PATHS), LLC is committed to providing the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork, with individuals working together to attain a common goal. To support this environment, PATHS provides a comfortable and progressive workplace that considers individual circumstances and employee needs.

Founded in 2000, PATHS offers a broad range of accounts receivable management, patient advocacy, and consultation services to meet the needs of our healthcare clients. Our four offices across PA, NJ, and DE are home to approximately 450 employees and support more than 100 healthcare clients. Our team has built long-standing partnerships by cultivating a positive experience for both staff and clients.

• Answer and direct incoming telephone calls to the appropriate associate or department
• Greet visitors and provide accurate information regarding office location, directions, contact details, and general inquiries
• Handle incoming and outgoing mail and deliveries
• Monitor and maintain office supply inventory; notify appropriate staff of replenishment needs
• Maintain a professional and welcoming front office environment
• Accurately document and relay messages and information as needed
• Complete all required initial PATHS training (HIPAA, compliance, security, and role-specific workflows) within onboarding timelines
• Participate in required ongoing training and demonstrate the ability to retain and apply new knowledge
• Perform other related duties as assigned

This position has no supervisory responsibilities.

• Bilingual (English/Spanish)
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to interact professionally with diverse populations and internal staff
• Ability to maintain confidentiality of sensitive and protected information
• Strong organizational, multitasking, and time-management skills
• Attention to detail and accuracy
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to function effectively in a fast-paced office environment

• High school diploma or GED required
• One to two (1–2) years of prior office or administrative experience preferred

• Prolonged periods sitting at a desk and working on a computer
• Occasional standing, walking, and movement within an office setting
• Occasional lifting of up to 15 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Offers of employment are contingent upon successful completion of applicable pre-employment screenings consistent with federal, state, and local law.
These may include criminal background check and drug screening.

Employment eligibility will be verified through the Form I-9 process and E-Verify, where applicable.

Compensation: $17-$19/hour (actual range provided in postings as required by applicable state pay transparency laws)

Benefits include:

• Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental, and Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Plan with company match

PATHS is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, or any other status protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.