Customer Service Associate/Fitter at Med Center Health – Bowling Green, Kentucky
Med Center Health
Bowling Green, Kentucky, 42101, United States
Posted on
Updated on
New
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
Customer Service Representatives jobs in KentuckyJobs in KentuckyCustomer Service Representatives jobs
About This Position
-
Position Summary
-
Meets and greets patients and families upon arrival and attends to their needs. Maintains and updates customer files. Obtains required patient & insurance information for patient registration for mastectomy, breast pumps and compression. Maintains and tracks mastectomy customer's monthly and annual refill due dates. Properly fits patients for prosthetic breast forms and related products and instructs use and care of products. Assists with dispensing breast pumps and ordering compression garments. Maintains orderliness of front reception area and showroom. Assists with sales and operations of durable medical equipment including inventory, purchasing, and merchandise display.
-
-
Minimum Qualifications
-
Work Experience
-
Previous guest relations and/or customer service related experience preferred.
-
Previous retail experience preferred.
-
-
Education-
High school graduate or equivalent preferred.
-
-
Certifications/Licensure-
Certified Mastectomy Fitter required within 12 months of hire/placement.
-
-
-
Job Specific Performance Standards
-
The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
- Greets patients and customers. Determines special needs and provides professional and timely attention in meeting needs. Provides general information related to operations of Tomorrow’s Woman and The Perfect Fit.
- Maintains files and verifies benefits. Obtains required patient & insurance information for registration for mastectomy, breast pumps and compression. Verifies information is complete and accurate. Scans all completed files into medical record. Obtains updated DWO/prescriptions as needed. Prepares files for patient appointments. Obtains prior insurance authorizations.
- Maintains and tracks mastectomy customer's monthly and annual refill due dates.
- Properly fits patients with prosthetic breast forms and related products. Educates patients on use and maintenance of prosthetics and/or related products. Follows up with patients to ensure patient satisfaction of products and services.
- Properly fits customers for specialty bras and maintains adequate knowledge of products and services to best serve the customer.
- Assists with sales and operations of durable medical equipment including inventory, purchasing, and merchandise display.
- Assists with dispensing breast pumps and ordering compression garments.
-
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Bowling Green, Kentucky, 42101, United States
Frequently asked questions about this position
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.