Support Analyst at Evotix Limited – Melbourne, Victoria

Why Join Evotix?

At Evotix, we’re transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.

Here’s why you’ll love working with us:

Innovative Environment: Be part of a team driving the future of scalable and secure SaaS solutions.Collaboration & Growth: Work with cross-functional teams and mentor others while advancing your own skills.Flexibility: Enjoy the freedom of remote work while contributing to a global impactYour Birthday Off: We believe birthdays are special! Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary. It’s our way of saying, “Happy Birthday!” Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.Recognition & Impact: Make a tangible difference by delivering secure, high-performing products that empower businesses worldwide.Values-Driven Culture: Join a company that prioritizes integrity, collaboration, and continuous improvement.The Role Deliver exceptional technical support, optimize system performance, and drive operational excellence! Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance?

At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX. In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

What You'll Do

Technical:

Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments. Deploying, maintaining, improving and monitoring high load web applications Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations. Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite. Problem solving complex issues by collaboration and effective research.

General:

Assist in maintaining technical documentation, FAQs and knowledge bases. Work within defined standards and procedures to ensure security and integrity of data and systems are maintained. Assist in the training of other team members as appropriate. Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues Providing a high level of communication and participating in client support directly Work independently on assigned tasks and prioritize effectively Effectively manage and reasonably set internal and external client expectations. Being effective, responsive, responsible, accountable and methodical in a live production environment. What You Bring1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications. Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment. Basic understanding of scripting and/or object oriented programming Basic relational databases concepts and skills. MSSQL preferred. Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks. Basic knowledge of how web-based applications are built and what are the usual network interactions and dependencies. Strong problem-solving skills. Self-starter who takes initiative and accepts personal accountability. Ability to prioritize, respond and follow-up to issues in a timely & appropriate manner.Candidates must be eligible for baseline security clearance / Australian citizens.

Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application.

Interview Process

We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly by role, you can typically expect:

Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions.Predictive Index (PI) assessment: A behavioural and cognitive assessment designed to better understand your working style and how you approach problem-solving.Hiring Manager interview: A role-focused discussion exploring your experience, skills, and how you approach real-world scenarios relevant to the role.Final interview: A conversation with key stakeholders to dive deeper into collaboration, alignment, and mutual fit.Offer: If successful, we’ll move quickly to share an offer and next steps.

We’re happy to make reasonable adjustments at any stage of the process — just let us know what you need.

Ready to Make a Difference?If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you!Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.