Technical Support Analyst at Nexigen Digital Pty Ltd – Narre Warren, Victoria

About Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Intaserve.

Every day our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Technical Support Team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry while providing a timely resolution to issues raised by our customers. Previous experience is not required, although a love and a good understanding of technology will take you far.

Flexibility is key as you will be required to work as part of a 24/7 rotating roster.

Core functions and duties

• Perform Linux server administrative tasks
• Monitor and respond to service alerts
• Assist customers over the phone and via email with technical support enquiries
• Have fun and learn more about our core values and services

Candidate Requirements

• cPanel (WHM) control panel
• Domain names and DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Prior Linux (CentOS) and VMware experience preferred but not required

The Benefits of Working with the Nexigen Digital Team

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the office perks include:

- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.

- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.

- A drink fridge loaded with an assortment of soft drinks, juices and water.

- A fully equipped private gym with weekly on-site personal training sessions

- Barista-made coffee and tea delivered to your desk.

- A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.

- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.