Service Manager in Philadelphia, Pennsylvania at Aqimero of Philadelphia

The Service Manager is responsible for overseeing daily front-of-house operations and ensuring an exceptional, refined dining experience for every guest. This role requires a leader with fine dining service experience, a strong background in staff training and development, and a deep understanding of hospitality standards. Hotel or luxury hospitality experience is highly desirable.

• Lead, mentor, and supervise front-of-house service staff, ensuring consistent execution of fine dining service standards
  
• Deliver and maintain an elevated guest experience, anticipating needs and resolving concerns with professionalism and discretion
  
• Design, implement, and conduct ongoing service training programs, including onboarding, service standards, and guest engagement
  
• Maintain detailed knowledge of menu offerings, wine and beverage programs, and service sequences
  
• Collaborate closely with Executive Chef, Sommelier, and Management team to ensure seamless service operations
  
• Oversee reservations, floor plans, pacing, and staffing levels to optimize guest flow and service quality
  
• Uphold all health, safety, and sanitation regulations
  
• Model exemplary hospitality, appearance, and service etiquette at all times
  
• Assist with performance evaluations, scheduling, and team development
  
• Support special events, private dining, and VIP guest experiences
  

• Opportunity to work in a refined, high-caliber dining environment
  
• Competitive compensation based on experience
  
• Professional growth and leadership development opportunities
  

Qualifications and Requirements

• Minimum of 2–4 years of high-level service experience
• Proven experience in training, coaching, and developing service teams
• Strong understanding of fine dining service techniques, wine service, and hospitality etiquette
• Previous management or supervisory experience in a fine dining or luxury hospitality environment
• Hotel or luxury resort dining experience is a plus
• Excellent communication, leadership, and organizational skills
• Ability to remain calm and professional in a fast-paced, high-expectation environment
• Passion for hospitality, attention to detail, and guest satisfaction

• Ability to stand and walk for extended periods
• Flexible schedule, including evenings, weekends, and holidays