Professional Services Manager (PartsPulse) at UP.Labs – California

Supply Chain Professional Services & SaaS Implementation Manager
Location: Remote in Eastern or Central U.S. timezone (Midwest preferred)
Travel: 30-40%
About PartsPulse
PartsPulse is an AI-powered operational intelligence platform transforming how OEMs and dealers manage aftermarket parts. Built in partnership with Wabash National and incubated by UP.Labs, PartsPulse uses autonomous AI agents to turn fragmented parts data into real-time, revenue-driving actions.
The Role
We’re hiring a Professional Services & Implementation Manager to lead product delivery with our flagship customer and help build our Professional Services function from the ground up.

This is a highly cross-functional, customer-facing role combining business analysis, project management, and supply chain consulting. You’ll work directly with enterprise customers to implement PartsPulse, translate requirements and insights into action, and drive adoption across large dealer networks.
What You’ll Do

• Lead end-to-end implementation of PartsPulse for enterprise customers (starting with Wabash)
• Act as a trusted advisor to customer stakeholders across operations, supply chain, and leadership
• Gather and translate business requirements into system configuration and outputs
• Explain and validate system recommendations (inventory planning, demand forecasting, etc.)
• Drive user adoption and change management across distributed dealer networks
• Own project planning, timelines, risks, and stakeholder communication
• Conduct regular customer meetings (status updates, issue resolution, insights walkthroughs)
• Travel to customer sites (~30–40%) to support rollout and adoption
• Collaborate closely with Product, Engineering, and GTM teams
• Help define and scale implementation playbooks and processes
• Support pre-sales and customer success efforts as needed

What We’re Looking For
Must-Have Experience

• 5+ years in SaaS implementation, consulting, or professional services
• Experience implementing supply chain / inventory / planning software
• Strong business analysis skills (requirements gathering, translating data into insights)
• Proven ability to manage end-to-end projects
• Strong customer-facing experience and stakeholder management
• Experience driving change management and software adoption

Nice-to-Have

• Background in automotive, trucking, or heavy industrial equipment
• Familiarity with dealer networks or aftermarket operations
• Experience supporting pre-sales or customer success

What Makes You Successful

• You can translate complex data into simple, actionable insights
• You’re equally comfortable in the weeds and in front of executives
• You thrive in ambiguity and take ownership in fast-paced environments
• You’re excited to build, not just execute