Experienced Maintenance Technician at Sail – Edina, Minnesota

Seeking a technically deep, precision-driven professional who finishes every job right the first time.

You're a methodical problem solver who takes pride in polished, accurate work and quickly becomes the technical expert on every system you touch.

• Are you a proactive problem solver who enjoys working with facts and diagnosing complex mechanical, HVAC, plumbing, and electrical issues others can't figure out?
• Do you agonize over details and make sure every repair, every system, and every unit turn is finished to a standard you're proud to put your name on?
• Do you prefer to work independently once trained, own your outcomes, and get things done right without needing to be managed through them?
• Are you known for making sure tasks are finished to perfection, and do mistakes keep you up at night?

SAIL is a high-performance Twin Cities multifamily property management firm built on Operational Mastery. Our maintenance team is not a support function, it is a core part of how we deliver on our operational standard. We invest in the right people, provide the tools and systems to do the job properly, and hold a high bar for quality and consistency across every community we manage.

This is a senior-level, hands-on technical role with broad system responsibility and real ownership over quality outcomes. You will serve as the technical anchor for your assigned property, diagnosing and resolving complex mechanical issues, maintaining building systems to a high standard, and ensuring work is completed correctly the first time. You will also set the on-site standard for safety, quality, and how the work gets done. Reports to the Business Manager with technical oversight from the Director of Maintenance Operations.

• Technical Diagnosis and System Maintenance: Lead advanced troubleshooting and repair of HVAC, plumbing, electrical, irrigation, security access, and building control systems; implement and maintain preventive maintenance programs; support capital planning through accurate condition reporting.
• Repairs and Unit Readiness: Perform repairs and adjustments across appliances, carpentry, drywall, cabinetry, and doors; support unit turns with painting, cleaning, and repairs; execute all work to a finished standard, not just functional.
• Vendor Oversight: Coordinate and oversee vendor performance including scheduling, quality checks, and follow-up documentation; hold outside contractors to the same standard you hold your own work.
• Site Leadership and Mentorship: Guide and mentor junior technicians on safety protocols, quality standards, and technical best practices; serve as the on-site technical reference point; respond to on-call emergencies as part of a scheduled rotation; maintain property grounds including snow removal and seasonal landscaping.

• $30 to $36 per hour based on qualifications and experience, plus annual performance bonus
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Company-provided power tools, specialty equipment, and PPE; technician provides standard hand tools
• Consistent, well-maintained properties with the resources to do the job properly
• A management team that respects technical expertise and stays out of the way of people who know what they're doing

• Full-time, typically Monday through Friday, with scheduled on-call rotation (approximately one week every four to six weeks) for after-hours and weekend emergencies
• Essential physical functions include lifting up to 50 pounds regularly and up to 75 pounds occasionally, climbing ladders, working in confined spaces, navigating stairs, and performing work in extreme heat, cold, and inclement weather
• Snow removal responsibilities during winter months
• Offer contingent on successful background check, reference verification, and MVR review

To be considered, complete the Culture Index survey at: https://surveys.cultureindex.com/s/718w9ymS2T/126075

• 5+ years of hands-on multifamily or commercial maintenance experience
• Demonstrated technical depth in HVAC, plumbing, and electrical diagnosis and repair
• EPA Section 608 certification (Universal preferred)
• CPO (Certified Pool Operator) preferred or willingness to obtain within first 90 days
• Valid driver's license, reliable transportation, and clean driving record
• Strong written and verbal communication; able to document work accurately
• Boiler license, HVAC license, or trade certifications a plus