Mail Clerk at OUTSOURCE MANAGEMENT GROUP LLC – Minneapolis, Minnesota

OMG, LLC is a market leader in providing on-site managed services and digital solutions for clients throughout the United States. We pride ourselves on taking care of our employees through our RightTeam program. Our philosophy is happy employees and happy clients. Our core values of a “Can do” attitude, Teamwork; Openness in communication; Honesty, Integrity, and Candor; Positive attitude; Excellent attendance record; Promptness, and a strong work ethic are the bases from which our employees excel. Our reputation for the highest level of quality and service rests 100% on the efforts of our employees. To continue our growth and success, we must constantly look to add high-caliber individuals to our team.

Summary

The employee in this position is responsible for sorting, processing, and delivering mail within a professional office location. This person will become knowledgeable of all mail processing and software on site, properly utilizing this equipment to its fullest potential.

Responsibilities

• Receive and logs accountable incoming mail/overnights daily
• Sorts incoming mail.
• Perform mail delivery tasks.
• Prepare outgoing mail for USPS/FedEx/UPS, etc. & courier pickup.
• Process outgoing mail according to Postal requirements.
• Sort Company mail, specific bulletins, and correspondence
• Monitor and listens to clients to understand inquiries and requests and provides accurate and prompt assistance.
• Receive, logs, and deliver FedEx, UPS, and USPS packages in a timely manner.
• Ensure prompt and proper information exchange with clients.
• Strive to meet and exceed customer expectations.
• Monitor workflow methods and priorities.
• Provide immediate attention to clients contacting or entering the work area.
• Learn from, teach, and assist fellow team members with other duties as needed.
• Other duties as assigned by management.

Qualifications

• High School Diploma or equivalent
• Knowledge of the mail room environment is preferred.
• Knowledge of postal and printing equipment is preferred.
• Familiarity with USPS general guidelines preferred.
• Working knowledge of Microsoft Word, Excel, Outlook
• Reading, writing, and basic arithmetic skills required
• Ability to be personable, articulate, knowledgeable and professional.
• Ability to learn skills quickly and thoroughly. • Ability to multi-task
• Attention to detail.
• Ability to function with a high level of patience, tact, and diplomacy in handling any complaints/situations
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to communicate effectively with co-workers.
• Ability to read and understand written and oral instructions.
• Strong initiative with an ability to work independently with minimal direct supervision.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs daily
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) or mail processing equipment
• The ability to exert maximum muscle force to lift, push, pull, or carry objects
• The ability to lift approximately 50lbs. daily