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Program Manager, Training (Epic) at Childrens Hospital of The King's Daughters – Norfolk, Virginia

Childrens Hospital of The King's Daughters
Norfolk, Virginia, 23507, United States
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Recently UpdatedJob Function:Executive/Management

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About This Position

Program Manager, Training (Epic)

  • GENERAL SUMMARY

    • The Program Manager, Training (Epic) serves as the subject-matter expert in the Epic-led end user training model, and provides online training materials and virtual trainers to lead classroom training based on Epic’s Foundational System. The role collaborates closely with leadership, operational managers, trainers, and frontline team members to ensure training initiatives support quality, accuracy, compliance, and performance standards across the organization. Reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Leads the design, delivery, and continuous improvement of participant-centered, application-based training programs for staff and leaders.
    • Develops and maintains standard work documentation, ensures updates are communicated effectively, and integrates organizational changes into training materials.
    • Plans and manages employee onboarding program for end-user system access to include new hires as well as departmental transfers.
    • Communicates training policies, procedures, and key systems upgrades and changes for end-user system access across the organization.
    • Evaluates training effectiveness, identifies performance gaps, partners with leaders to develop targeted solutions, and operates with a high level of independence.
    • Maps staff and providers to required training through role analysis in coordination with Informatics teams.
    • Coordinates with Informatics teams all classroom and equipment needs of Epic-led virtual training for staff.
    • Performs all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in a related field required, or an equivalent combination of education and experience necessary.
      • 3–5 years of training and/or program or project management experience required.
      • Experience with project management and marketing and communications.
    • Preferred Education and Experience
      • Experience with healthcare environment preferred.
      • Experience working with Electronic Health Records Systems (Epic, Oracle Health (Cerner), or similar, is a plus.
    • Required Knowledge, Skills and Abilities
      • Capacity to manage multiple competing objectives and clearly communicate results.
      • Ability to communicate the importance of training and engagement to all stakeholders.
      • Strong organizational and coordination skills; ability to sequence activities logically.
      • Ability to develop and adhere to schedules to meet project deadlines.
      • Interpersonal skills to function well in administrative, management, and patient care environments.
      • Excellent knowledge of English grammar and spelling for use in both verbal and written communication.
      • Ability to use PC-based word processing, spreadsheet, and presentation software.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

Job Location

Norfolk, Virginia, 23507, United States

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