Production Support Technician at Mitek Corporation – Ennis, Texas

Production Support Technician

Department: Operations – Ennis FLSA Status: Exempt/Full-Time

Amount of Travel Required: 10% Positions Supervised: None

Work Schedule: On-site Monday – Friday, 5:30 am to 2:30 pm, with a 1-hour lunch, are core business hours.

POSITION SUMMARY

The Production Support Technician role provides technical support for production computer systems, testing systems, software applications, network infrastructure, and equipment used in manufacturing operations. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, equipment, and software to ensure reliable operation of production and test systems.

This position also supports manufacturing process improvement efforts by assisting with process troubleshooting, equipment validation, and production trials. The position works closely with the production manager and other teams to analyze system performance, resolve technical issues, and support continuous improvement initiatives that improve safety, quality, and operational efficiency.

ESSENTIAL FUNCTIONS

• Provide technical support for production computer systems, test systems, displays, printers, production software, and network infrastructure.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices used in production environments.
• Monitor and maintain the daily performance of production systems and test equipment to ensure operational reliability.
• Provide first-level troubleshooting support for hardware, software, and system issues, documenting and tracking problems to identify root causes.
• Install and upgrade system components including operating systems, applications, and network hardware.
• Support preventative maintenance programs for production computers, test equipment, and network systems.
• Assist with development and maintenance of production tracking systems and related technical infrastructure.
• Support process activities including process validation, equipment qualification, and production trials.
• Collaborate with production, quality, maintenance, and engineering teams to resolve technical issues affecting manufacturing performance.
• Support troubleshooting of process and equipment issues through structured root cause analysis methods.
• Help develop and maintain process documentation, including work instructions, PFMEA inputs, and control plans.
• Help generate Engineering Change Requests (ECRs) and Deviations as needed to improve product and process design.
• Assist in other assigned duties and tasks as assigned by manager.

ESSENTIAL TASKS

• Inspect, maintain, and troubleshoot production line equipment and testing systems.
• Install and configure production hardware including PCs, network switches, printers, and related peripherals.
• Provide user support for production software and systems, ensuring proper operation and minimizing downtime.
• Assist with root cause investigations for production, quality, and equipment issues using structured problem-solving methods.
• Collect and document system and production data to support troubleshooting and process improvement efforts.
• Help develop and maintain process documentation including work instructions, process flows, and control documentation.
• Assist with implementation of process improvements that enhance efficiency, quality, and reliability.
• Support cross-functional teams during equipment installations, system upgrades, and process changes.

POSITION QUALIFICATIONS

Core Corporate Qualities

• Attendance/Attitude - Partner is expected to exhibit a conscious effort to fill his/her responsibilities on an hour-by-hour, day-by-day basis. The partner understands the importance of attendance in his/her working relationships with team members.
• Team Player/Loyalty – Demonstrate ability to work with others while showing the responsibility, dependability, and accountability of what is expected to be a positive contribution to the team and the company while working towards the corporate vision together.
• Enthusiastic/Creativity – Ability to bring energy to the performance of a task and the ability to approach a need, a task, or an idea from new perspective.
• Flexibility/Initiative/Accountability – Ability and willingness to change plans or ideas in order to deliver the highest quality in design, customer service, innovation, manufacturing and distribution of electronics and communications products. Ability to recognize and do what needs to be done before being asked to do it and the ability to hold yourself and others accountable for what is being asked of you.
• Customer Oriented – Ability to create a customer friendly culture by taking care of the customers’ needs while following MiTek’s policies and procedures.

Core Position Qualities

• Autonomy - Ability to work independently and achieve the desired result with minimal supervision or direction.
• Communication, Oral/Written - Ability to communicate effectively with others using the spoken and written word in the English language.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and achieve the desired result within budget and specified timelines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks correctly, in the allotted time, and in rapid-paced work environment.

EDUCATION

Associate degree, technical certification, or two years of college in Information Technology, Engineering Technology, Electronics, Computer Science, or a related technical field.

EXPERIENCE

One to Two years of related experience in manufacturing systems support, IT support, production systems, or a technical manufacturing environment preferred.

SKILLS & ABILITIES

• Strong troubleshooting and critical thinking skills.
• Ability to work effectively in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office applications.
• Knowledge of computer hardware, operating systems, and production software systems.
• Basic knowledge of Linux, networking, and server configuration.
• Ability to read and interpret technical drawings and documentation.
• Familiarity with electronic and mechanical production equipment.
• Ability to use basic tools and measuring devices for equipment support.
• Strong communication and organizational skills.

Other Requirements

• Network cable (RS 232 and LAN cable installation)
• Basic programming or database knowledge preferred.
• Ability to learn new programs and equipment as needed.