Social Services Supervisor - Queens, 11370 in Queens, New York at Women In Need, Inc.

Must be able to work effectively in a team environment

Familiarity with entitlement systems and procedures.

Working knowledge of substance abuse issues a plus. S

Solid computer skills, including Microsoft Office and Outlook.

Knowledge of CARES a plus.

Bilingual – English/Spanish a plus.

Core Competencies:

Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn’t stay behind the desk, stays visible to staff and clients.

Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change. Anticipate challenges and manage consequences.

Managing Performance: Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.

Applying and Developing Expertise: Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the customer’s needs.

Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff. Communicate effectively verbally and in writing. Foster open communication to and from the Assistant Vice President and supervisors.