Training and Quality Coordinator at LineIn – Croydon, England

Training and Quality Coordinator (Healthcare Contact Centre)
Location: Gauteng, Johannesburg (Hybrid)
Salary: ZAR 390,000 per annum
Hours: 37.5 hours per week, Monday to Friday
Start date: February 2026
Reports to: Training & Quality Lead

About the role

We are seeking a Training and Quality Coordinator to support the delivery of onboarding and refresher training for a healthcare contact centre providing services to UK GP practices.

This role focuses on the delivery of structured training programmes, coordination of training activity, and maintenance of training records. You will work closely with UK-based Training and Operations teams and will be supported to develop expertise in UK GP systems and workflows.

This is a delivery-focused role and does not carry clinical sign-off or policy ownership responsibility.

Key responsibilities

• Deliver structured induction and refresher training to healthcare contact centre staf

• Facilitate engaging remote and in-person training sessions
  

• Support system and workflow training aligned to UK GP services

• Maintain accurate training records, competency sign-off, and LMS content

• Deliver targeted refresher training based on QA and performance feedback

• Collaborate with Operations team and Duty Shift Leaders

• Support onboarding of new clients where required, including limited call handling support
  

Essential experience

• Experience delivering training or coaching in a contact centre or healthcare environment

• Experience in delivering both remotely and on-site

• Strong facilitation and presentation skills

• Experience training teams remotely and in hybrid settings

• Strong organisation and documentation skills

• Comfortable working within regulated environments
  
  

Desirable experience

• Exposure to UK healthcare or NHS-aligned services

• Experience working with quality assurance or audit feedback

• Experience supporting onboarding at scale

What we offer

• Competitive salary for the Gauteng market

• Hybrid working model

• Structured training into UK GP systems and workflows

• Supportive governance and clear role boundaries

• Opportunities for progression into senior training or operational roles
  
  

Requirements

• Secure home office for days working remotely

• Back up generator for power surges

• High speed, fibre home internet with hotspot as backup

• Windows 11 PC (no chromebooks or Macbooks) Laptop with secondary screen mandatory

• Strong IT Skills essential in this remote IT training role

• As this role supports UK-based clients, the successful candidate must be prepared to work UK business hours to ensure consistent service delivery.