Case Manager - Rapid Rehousing at Oasis Center – Nashville, Tennessee

FSLA Status: Non-Exempt

JOB TITLE: Case Manager

PROGRAM AREA: Crisis to Housing Services (Rapid Re-Housing Program)

JOB OBJECTIVE: Actively provide effective service delivery and supports that help young adults, ages 18-24, quickly transition from experiencing homelessness to stable, permanent housing and attain self-sufficiency. The case manager will work to assess an individual’s needs, providing a housing-first, trauma-informed approach to youth in the Rapid Re-Housing Program.

DIRECT SERVICE

Essential Functions

• Manage a case load of approximately 15-20 young adults including the direct provision and coordination of housing navigation assistance and supportive services.
• Deliver services using a strong trauma informed and positive youth development approach.
• Assist in preparing young adults for housing, including obtaining any necessary documentation and providing life skills training.
• Assist young adults in creating housing plans and provide support in goal attainment, having a strong focus on financial management/budgeting and tenant rights and responsibilities.
• Work cooperatively with the Manager of Housing Partnership to communicate housing needs and assist in successfully locating appropriate housing.
• Learn and utilize HMIS and Salesforce data management system to document interaction with young adults in a timely, consistent, and ethical manner.
• Transport young adults as needed for appointments such as identification, health care, housing, education, and vocation.
• Provide information and referral services to young adults about community resources as needed and follow-through with appropriate adjunct services.
• Facilitate problem-solving sessions to overcome obstacles and resolve conflicts involving young adults.
• Assist young adults formally and informally as they master life skills and build self-sufficiency, included but not limited to: job readiness, financial management and budgeting, communication skills, transportation, sexual health, and being a good tenant.
• Help to build and implement strong internal collaborations that maximize Oasis Center’s resources for young people.
• Related tasks as assigned.

ADMINISTRATION

Essential Functions

• Document young adult interactions in a timely, consistent and ethical manner and effectively maintain all client records in Oasis Center’s agency database and in HMIS.
• Attend community meetings for networking and resource updates.
• Participate in staff and program development by attending Oasis Center and community-based trainings
• Support Oasis staff in learning about and accessing resources available in community to connect youth to housing.
• Attend weekly staff meetings and regular supervision, collaborating with supervisor and appropriate staff on specific case-related problems.

Benefits:

Free Employee Only: HDHP

Vision, Dental, LTD

Employer HSA contribution

12 Paid Holidays

PTO

401K + up to 3% Match

Paid parental Leave

• Minimum one year of relevant experience.
• Knowledge and experience with the Housing First and Rapid Re-Housing model, preferred.
• Ability to form strong, caring and affirming relationships with all young people, including those identified as LGBTQ+.
• Strong communicator and problem solver, with the ability to work effectively with young adults, staff, community partners, and other stakeholders.
• Understanding of racial and gender inequities and other forms of discrimination and willingness to operate from an anti-oppression model.
• Knowledge of and ability to apply Positive Youth Development, Trauma-Informed Care, Motivational Interviewing, and other evidence-informed approaches rooted in adolescent and young adult development.
• Knowledge of community resources and the ability to network and collaborate with external partners.
• Valid driver’s license and good driving record.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Ability to effectively communicate in oral and written form.
• Ability to monitor client interaction visually and auditorily.
• Ability to maneuver stairs and uneven terrain.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and distance vision.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, handicap, national origin, sexual orientation, gender identity, or gender expression

Educational Requirements: Bachelor’s degree and one year of relevant experience

Supervisor: Rapid Re-Housing Program Manager