Reception in Courtenay, British Columbia at Steve Marshall Group

We are currently seeking a Receptionist to join our team. Someone who is customer-focused, detail-oriented, and thrives in a fast-paced environment.

Role Summary:

The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations.

Key Responsibilities:

• Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
• Answer, screen, and route incoming phone calls and emails promptly and courteously.
• Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly.
• Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
• Receive and process incoming and outgoing mail, packages, and deliveries.
• Maintain an organized and professional reception area that reflects the dealership’s brand.
• Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up.
• Maintain confidentiality of customer, employee, and dealership information.
• Monitor and manage customer waiting areas, including refreshments and communication updates.

Qualifications & Requirements:

• High school diploma or equivalent required; post-secondary education an asset.
• Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment.
• Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor suitable for customer-facing role.
• Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.

If you enjoy working with people and take pride in delivering excellent customer service, we’d love to hear from you. Join a team that values professionalism, collaboration, and a positive workplace culture.

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