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What is the role of a Clinic Patient Services Representative Lead at Northfield Hospital & Clinics?

The Clinic Patient Services Representative Lead position at Northfield Hospital & Clinics is a Full-time or part-time position opportunity in the relevant field.

Where is this Clinic Patient Services Representative Lead job located?

Northfield, Minnesota, 55057, United States

What type of employment is offered for this Clinic Patient Services Representative Lead role?

Full-time or part-time position

What industry does this Clinic Patient Services Representative Lead position belong to?

This role spans multiple industries.

What is the expected salary for this Clinic Patient Services Representative Lead job?

Compensation will be discussed during the hiring process.

Clinic Patient Services Representative Lead job near me in Northfield, Minnesota at Northfield Hospital & Clinics

Job Title

Clinic Patient Services Representative Lead

Job Summary

The Patient Services Representative (PSR) Lead provides leadership and guidance to the PSR team, overseeing daily operations and ensuring an exceptional patient experience. This position works in collaboration with the PSR Manager to assist in communicating and implementing process changes with their team and serves as a resource to staff and providers in the Clinic. The Lead PSR job duties will encompass both Lead and PSR duties.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $21.08—$29.76. This range reflects the base salary for this position.

Key Accountabilities

Leadership and Team Support

Provide direction and support to the PSR team, including onboarding, training, and mentoring staff.
Collaborate with Patient Care Supervisor to resolve workflow challenges and optimize patient care delivery.
Partners with PSR Manager, Clinic leaders, and other departments to resolve operational problems and improve the quality of services.
Promotes a healthy work environment that builds trust and supports team cohesiveness.

Oversee Day to day operations

Handle sick call coverage and help ensure adequate staffing, adjusting staffing plans as necessary.
Communicate new and revised processes or policies to staff.
Resolve patient complaints and concerns in a timely and professional manner or escalate to Clinic Supervisor or Manager.
Help manage daily patient flow.
Manages forms, equipment and supply needs of Front Desk.

Accurate Patient Access Registration information

Completes regular audits of registration information to ensure accurate patient demographic, insurance information, and co-pay collection.
Helps manage Account Checks working with staff to improve identified errors.

Performance Management

Assists with interviewing and selection of new employees, staff development, providing performance feedback, and assisting with resolution of employee concerns.
Monitor staff productivity, accuracy, and adherence to clinic policies working with PSR Manager to address issues as necessary.
Monitor, review, and corrects timecards as needed to ensure accurate documentation of hours worked.
Assists and gives input for annual performance reviews.

Superuser of IT Systems

Build and maintain provider schedules in Expanse.
Test and communicate Expanse updates and changes.
Participate in training of new systems and be a resource for others.

Required Qualifications

Minimum Education: High School graduate or equivalent
Healthcare background, minimum of 2 years.
Ability to communicate effectively, work collaboratively with others and work independently with minimal supervision.
Demonstrated ability for problem solving, attention to detail, decision-making, continuous improvement
Ability to learn and operate computer systems.
Excellent Customer Service Skills

Preferred Qualifications

Previous Supervisory experience

Benefits

Benefits begin on day one of employment and are based on authorized hours or FTE status.

Shift differential pay in addition to base wage
Paid time off accrued starting with first paycheck; years of service with Allina incorporated
Medical, dental, and vision coverage (discount plan)
Flexible spending accounts
Life, AD&D, and disability insurance
Pension plan (PERA) with 7.5% employer match
Optional 457(b) retirement plans
Tuition reimbursement
Loan forgiveness eligibility (PSLF + MN state programs for qualifying roles)
Employer-provided certifications and continuing education
Additional perks: free on-site parking, qualified bilingual staff program, employee assistance program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.

Clinic Patient Services Representative Lead in Northfield, Minnesota at Northfield Hospital & Clinics

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