Dispatch Manager in Lawrenceville, Georgia at TE Certified Electrical, Plumbing, Heating & Cooling

TE Certified is seeking an experienced Office Manager / Dispatch Manager to lead and support our dispatch and administrative staff. This role is ideal for a hands-on leader who enjoys managing people, overseeing daily office operations, and ensuring dispatch workflows run smoothly across multiple service lines.

You’ll be responsible for staffing, scheduling, performance management, and process improvement, while creating a positive, organized, and collaborative office environment that supports field teams and customers alike.

(This is a fully in-office position in Lawrenceville, GA and is not remote.)

What You’ll Be Responsible For

Leadership, Hiring & Office Operations

• Lead, mentor, and support dispatchers and administrative staff
• Manage hiring needs, including interviewing, selection, onboarding, and training of new dispatch team members
• Create a positive, organized, and accountable office culture
• Coach performance, address employee concerns, and resolve conflicts professionally
• Establish clear expectations, workflows, and standards for the dispatch team
• Lead by example with professionalism, integrity, and a strong work ethic

Dispatch & Scheduling Oversight

• Ensure technicians are scheduled and dispatched based on skillset, availability, and job urgency
• Identify and proactively resolve scheduling conflicts and coverage gaps
• Maintain accurate records of dispatched jobs and customer interactions
• Monitor dispatcher and technician performance and share feedback with leadership

Communication & Coordination

• Act as a central point of communication between customers, dispatchers, technicians, and management
• Ensure timely, clear, and professional updates internally and externally
• Collaborate with department leaders to support operational goals

Systems & Process Improvement

• Become a ServiceTitan expert, leveraging automation and tools to improve efficiency
• Evaluate dispatch workflows and recommend process improvements
• Assign tasks and resources to dispatchers based on workload and priorities
  

What We’re Looking For

• Proven leadership experience managing in an office environment
• Experience using a CRM or field service management software
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced office setting
• Excellent communication and interpersonal skills
• Ethical, people-focused leadership style
• Valid driver’s license and reliable transportation

A Little About Us

TE Certified Plumbing is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!

TE Certified is an equal opportunity employer and a drug-free workplace.