General Liability Claims Adjuster - Property/Casualty Insurance at Midwest Family Mutual Insurance Company – Urbandale, Iowa

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely.

Position Overview

Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.

Key Responsibilities

• Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage
• Reserve Management - Timely & Adequate reserving.
• Document Management – Maintain organized, professional claim files, reports, and communications
• Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.
• Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.
• Navigate Technology – Operate seamlessly within a paperless Claims Management System.
• Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Qualifications & Experience

• 2+ years handling Commercial Liability claims, inclusive of litigation experience.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Highly organized with keen attention to detail.
• Ability to work independently in a fully remote setting.
• Experience with mediations, arbitrations, and settlement negotiations.
• Strong collaboration with legal counsel and claims teams.

Work Conditions

• Fully remote role – Work from home full-time.
• Standard 40-hour workweek – Flexibility within structured hours.
• Tech-driven environment – Frequent computer and phone use.
• Some travel required – For legal proceedings and meetings.

Why Join MFM?

• Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance.
• Retirement Planning – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.
• Work-Life Balance – Generous paid time off and company holidays.
• Professional Development – Opportunities for ongoing training and career growth.
• Wellness Support – Employee assistance programs and wellness initiatives.
• Technology Stipends – Support for home office setup and remote work tools.
• Autonomy & Flexibility – Thrive in a fully remote, supportive work culture.
• Growth & Development – Expand your skills in a dynamic claims environment.
• Impactful Work – Make a real difference by ensuring fair and timely claim resolutions.
• Innovative Culture – Be part of a company that values forward-thinking and continuous improvement.

Ready to take your career to the next level? Apply today and become part of a team that values expertise, collaboration, and innovation!