Outreach & Enrollment Manager at The Family Practice & Counseling Services Network – Philadelphia, Pennsylvania
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About This Position
POSITION SUMMARY:
The Outreach and Enrollment (O&E) Manager is responsible for the administration and coordination of the network’s Outreach & Enrollment Program and other health center initiatives. The O&E program exists to improve patient and community health access through outreach, education, advocacy, and direct client engagement around health insurance and other benefits programs.
This position will provide supervision, guidance, and training to FPCSN Outreach and Enrollment staff, manage day-to-day programmatic operations, and support cross-departmental health access objectives. They will be responsible for ensuring all training and credentialing is following state and federal requirements, and monitor all performance related to data entry, application completions/submissions, and ensure all staff are reporting on newly insured persons to the finance department for retroactive billing.
The O&E Manager will uphold the mission and beliefs of the organization by performing duties that promote the health centers. This includes collaboration with primary care, behavioral health, dental, and social services, and providing supportive services to individuals, families, or groups, and assisting with resource coordination in responding to the needs of patients and the facility. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide direct supervision of all O&E Specialists at each FPCNlocation fora minimum of one time per month.
- Coordinate andfacilitatemonthly O&E team meetings.
- RepresenttheO&E team at bi-monthly operations department meetings.
- Ensure staff obtain andmaintainall certifications, licensures,andtrainingsasrequired.
- Responsible for ensuring each O&E team meets best practices in all areas (Charting,follow-up, integration into primary care, knowledge of benefits programs).
- Responsible for making sure each O&E meets quantitative goals.
- Accurately provide required reporting to track goal achievement and client satisfaction.
- Attend and complete all required training programs andparticipatein ongoing conference calls, webinars, and other professional development opportunities.
- Collaborate with various local organizations to build awareness of coverage options, spur enrollment, and build referral linkages.
- Maintain abaselineof 25% for direct service enrollment duties.
- Complete &submita minimum of five (5) Medicaid/Medicare (Marketplace) applications per month. (SNAP applications asappropriate).
- Number of people educated (including patients): 75 Quarterly (300 annually)
- Community events attended per month – 1 (MONTHLY) 3 –(QUARTERLY)
- In services at community partners – 2 Annually
11. Maximize FPCSN revenue recovery through: 1) training and oversight of staff to ensure use of the O&E form in Centricity. 2) Ensure O&E staff maximizes FPCSN visits retroactively covered by Medicaid.
12. Meet quarterly with the billing department to ensure continuity of reporting.
13. Identify needs and priorities of clients/communities we serve and make interventions to fulfill the needs as they relate to outreach.
14. Maintain ongoing knowledge and understanding of network services & programs and make referrals to such programs as needed.
15. Responsible for recruitment and training of all networks O&E Staff.
EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
- A minimum of five (5) years’ outreach and enrollment experience. (An equivalent combination of education and experience will be considered.
- A minimum of two years of direct supervisory experience.
- Exceptional knowledge of the health and human services infrastructure, health insurance programs, and public coverage options.
- Must hold all necessary state and federal certifications and licensure.
Required Skills and Abilities
- Ability to travel and rotate between sites, as needed.
- Candidate must be able to work flexible hours as needed.
- Excellent oral and written communication skills are required.
- Proven success in obtaining insurance enrollment for individuals within the greater Philadelphia area.
- Ability to work independently and coordinate multiple tasks.
- Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
- Ability to enthusiastically communicate with potential enrollees.
- Ability to build momentum within the team and create enthusiasm
- Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
- Extremely self-motivated, proactive attitude a must
- Ability to work as a team member within an integrated practice
Other Qualifications
- Ability to pass required background screenings. (Non-clinical) OR Ability to pass required background screenings and credentialing verifications.
- Ability to complete and pass the PA State Pennie Assister Training and obtain Assister License certification ID.
- Maintains Annual re-certification of PA State Assisters License.
- Required TB/PPD Test.
- Optional Immunizations: Hep B Vaccination and Flu Vaccination.
- Current valid CPR Certification required.
- Maintain current, valid, applicable position credentials.
- Maintain reliable transportation to travel throughout the network and/or participate in events outside the network as needed. (all staff if applicable)
- Must be willing to work a minimum of 40 hrs. weekly (Hybrid)
Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits for the majority of the time.
Physical Requirement
Stand or Sit (stationary position)
Walk
Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
Climb (stairs/ladders)
Talk/Hear (communicate, converse, convey, express/exchange information)
See (detect, identify, recognize, inspect, assess)
Pushing or Pulling
Repetitive Motion
Reaching (high or low)
Kneel, Stoop, Crouch or Crawl (position self, move)
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.