Service Portfolio Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Portfolio Manager in the United States.

This role is responsible for overseeing the end-to-end service lifecycle of complex installed systems, ensuring seamless execution from installation through commissioning and ongoing service delivery. The Service Portfolio Manager plays a critical coordination role between Customer Project Managers, engineering, operations, and strategic project leadership. This position combines operational oversight, customer engagement, and process improvement to ensure high service quality and performance consistency. You will be responsible for driving visibility across service operations through structured reporting and digital tools, enabling real-time tracking of equipment status and project progress. The role requires strong leadership in managing cross-functional teams and ensuring alignment across multiple stakeholders. It is a high-impact position that directly contributes to customer satisfaction, operatio

• Lead and support Customer Project Managers to ensure successful execution of installation, commissioning, and strategic service projects across all assigned systems.
• Oversee service portfolio performance by tracking KPIs and delivering structured monthly reporting to leadership.
• Implement and manage a web-based service management platform to provide real-time visibility into equipment status, service history, and customer data.
• Coordinate cross-functional collaboration with internal teams and external partners to ensure smooth project execution and lifecycle management.
• Facilitate regular planning and coordination meetings to allocate resources effectively and ensure project readiness.
• Review project outcomes, define corrective actions, and drive continuous improvement initiatives based on performance feedback.
• Support workforce planning by advising on field service staffing needs and resource allocation strategies.
• Engage with key customers and field projects, including up to 25% travel, to ensure service excellence and relationship management.

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related technical field, or equivalent professional experience.
• 5+ years of experience in customer project management, including at least 3 years in power systems, energy, or data center environments.
• Prior supervisory or team leadership experience in a technical project delivery setting.
• Strong experience managing complex, multi-stakeholder projects through full lifecycle execution.
• Excellent communication skills, with the ability to engage effectively with customers and internal teams both verbally and in writing.
• Proficiency in Microsoft Office Suite and project management tools (including Microsoft Project or equivalent).
• Strong organizational, time management, and attention-to-detail skills.
• Experience in risk management, change control, and continuous process improvement.
• Preferred: PMP certification and experience with software or systems implementation projects.
• Strong interpersonal skills with a customer-focused and collaborative mindset.

• Competitive compensation package based on experience, education, and location.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Life insurance and retirement savings plan (401k).
• Generous paid time off, including vacation, sick leave, and paid holidays.
• Paid community service days and employee learning and development programs.
• Flexible work arrangement with remote or hybrid options depending on role requirements.
• Additional benefits including state/federal family leave where applicable.
• Opportunity to work in a high-impact, innovation-driven technical environment.