Debit Card Specialist in Prairie du Chien, Wisconsin at Peoples State Bank

Job Title:

Debit Card Specialist

Department/Group:

Operations

Location:

Main Office

Supervisor:

Deposit Operations Manager

Saturday:

Rotation

Resumes Accepted By:

Internal candidates: ADP Career Center

External candidates: ADP Career Center – Indeed - Facebook

Mail:

Peoples State Bank

Attn: HR

301 E. Blackhawk Ave.

Prairie du Chien, WI 53821

P3ACT Values

Professional – We maintain a professional workplace and strive for professional interactions.

Passionate – We are motivated, curious, and industrious.

Positive – We take pride but are humble, always extending trust to earn it.

Accountable – We take ownership on behalf PSB, making no excuses under any circumstance.

Customer-Focused – We ask “how do we get to yes?” – before saying “no.”

Team-Oriented – We protect our culture, treat each other with respect, and put the team before self.

Job Description

Position Summary:

Administer the Card program. Rotation of duties to serve as a backup to four other areas of the operations department (DDA, ACH and Wires/Online Banking & Card Support Specialist).

Roles and Responsibilities:

• Order replacement Debit/ATM cards, handle returned cards, review orders
• Perform routine maintenance to card database, such as name changes, transaction limit increases, add or delete account numbers, delete cards, change primary account numbers, flag cards as lost/stolen, deactivate cards as directed due to fraud, NSF activity, death notifications
• Provide support relating to card transactions
• Research and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits; post provisional, merchant, and final credits
• Daily ATM Balancing and processing
• Review and process Debit Card non-posted transactions
• Notify customers of compromised cards and of potentially fraudulent transactions detected through the system, order replacement cards as needed
• Handle customer inquiries courteously, tactfully and competently
• Scan, sweep, index and verify documents
• Order instant issue cards when applicable
• Create and maintain operations procedure instructions
• Policies and Risk Assessments
• Help maintain business continuity/disaster recovery plan
• Participate in training seminars and webinars; keep up-to-date with regulations and bank policies

Additional responsibilities may be assigned as needed in order to support the department, company and its community

Qualifications and Education Requirements:

• High School diploma or GED
• Minimum of one-year related clerical/administrative experience or training
• Banking and/or bank operations experience preferred
• Strong attention to detail, with a focus on accuracy and quality of work
• Handle changing priorities in a deadline-oriented environment
• Strong verbal and written communication skills
• Outstanding customer service

This job description does not state or imply the only duties and responsibilities assigned to this job. Employee holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State Bank is an Equal Opportunity Employer.