EHR Support Analyst for Same-Day Clinic (On-Site) in Ukiah, California at MCHC Health Centers

Clinic Schedule: If hired prior to the same-day clinic opening, workdays will be Tuesday through Saturday, 8:00 AM–5:00 PM (PT), with a planned transition to Wednesday through Sunday, 8:00 AM–5:00 PM (PT).

MCHC Health Centers is a mission-driven organization dedicated to providing high-quality healthcare to the communities we serve. If you're passionate about helping others and making a meaningful impact, we want to hear from you!

MCHC is seeking an experienced EHR Support Analyst to support our Same-Day Clinic and clinical operations teams. This is an on-site position working directly with providers, clinical staff, and operational leaders to ensure the effective use and optimization of our electronic health record system.

We are looking for a hands-on problem solver who thrives in a fast-paced healthcare environment and enjoys helping others succeed through training, coaching, and technical support.

What You’ll Do

• Provide day-to-day support for Epic users, including troubleshooting, coaching, and workflow guidance.
• Train new providers and staff on Epic workflows and best practices.
• Deliver one-on-one and group training sessions to improve user competency and efficiency.
• Maintain Epic tools such as preference lists, SmartPhrases, provider records, and other system configurations.
• Manage Epic error queues and In Basket pools.
• Collaborate with OCHIN and internal teams to implement upgrades, enhancements, and workflow improvements.
• Test new Epic features prior to deployment and assist with change management.
• Serve as a liaison between MCHC and OCHIN to ensure timely resolution of system issues.
• Provide go-live support and ongoing optimization for clinical and operational teams.

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)

• High school diploma or GED.
• Minimum two (2) years of EHR experience.

Preferred Qualifications

• Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance.
• Experience facilitating trainings, workshops, or group presentations.
• Associate’s degree or equivalent experience.
• Outpatient clinical background (e.g., Medical Assistant or LVN).
• Proficiency in Microsoft Office and webinar/virtual platforms.