Senior Engineer, Managed Services in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer, Managed Services based in the United States.

As a Senior Engineer, Managed Services, you will play a critical role in delivering expert technical support and infrastructure management for a diverse portfolio of clients. Working within a fast-paced managed services environment, you will troubleshoot complex issues, serve as an escalation point for technical teams, and help ensure the reliability and security of mission-critical IT systems. This role offers the opportunity to work with a broad range of enterprise technologies while collaborating with internal specialists, vendors, and clients. If you thrive on solving challenging technical problems, continuously learning new technologies, and delivering exceptional customer service, this position offers an exciting opportunity to make a meaningful impact.

• Provide advanced remote support for client environments by managing service tickets, troubleshooting technical issues, and ensuring timely resolution within established service levels.
• Serve as the primary escalation point for Service Desk technicians by providing technical guidance, mentoring team members, and supporting operational best practices.
• Manage, monitor, and troubleshoot network infrastructure, virtualization platforms, data center environments, security appliances, voice systems, and cloud technologies.
• Utilize monitoring and remote management tools to proactively identify, investigate, and resolve infrastructure issues before they impact clients.
• Administer Windows Server environments, Microsoft 365 services, Active Directory, Exchange, virtualization platforms, and remote access solutions.
• Collaborate with vendors, telecommunications providers, and internal technical teams to coordinate issue resolution and communicate progress to stakeholders.
• Produce detailed service documentation, maintain accurate support records, and provide regular technical updates to both internal teams and clients.
• Participate in an on-call rotation to provide after-hours support and ensure business continuity for managed environments.
• Contribute to continuous service improvement initiatives while maintaining high standards of customer satisfaction and technical excellence.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 6 years of professional IT experience, preferably within a Managed Services Provider (MSP) environment.
• Strong experience supporting and troubleshooting Windows desktop operating systems, Windows Server (2012 and newer), Microsoft 365, Exchange Online, and Active Directory.
• Experience administering virtualization platforms such as VMware or Hyper-V and supporting enterprise networking technologies.
• Familiarity with firewalls and VPN technologies including Cisco AnyConnect, Meraki, SonicWall, Fortinet, or similar solutions.
• Experience using ticketing systems such as ConnectWise Manage and monitoring platforms such as Kaseya VSA, ConnectWise Automate, LogicMonitor, or Nagios.
• Knowledge of server room infrastructure, deployment processes, imaging, migrations, and rack management.
• Excellent analytical, troubleshooting, communication, organizational, and time management skills.
• Comfortable working directly with clients while managing multiple priorities in a fast-paced environment.
• Ability to lift up to 50 pounds, work with server equipment, and safely use step ladders when required.
• Willingness to participate in scheduled on-call rotations throughout the year.

• Competitive compensation package with performance-based bonus opportunities.
• Fully remote position within the United States.
• Comprehensive medical insurance with prescription coverage.
• Dental and vision insurance.
• Flexible Paid Time Off and paid holidays.
• 401(k) and Roth 401(k) plans with Safe Harbor employer matching.
• Stock Appreciation Rights program.
• Company-paid life insurance.
• Company-paid short-term and long-term disability insurance.
• Company-sponsored mental health support and financial wellness services.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses.
• Health Savings Account (HSA) option with eligible medical plans.
• Company-paid professional training, certification materials, and exam costs.