Bartender/Server in Spokane, Washington at Fizzy Fizzy Bang Bang LLC

The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of Fizzie Mulligans, ensuring exceptional guest experiences, consistent operational standards, and a positive, accountable team culture.

This is a hands-on leadership position. The AGM is expected to maintain an active presence on the floor, work alongside employees, and step into operational roles whenever needed. The AGM helps ensure that service, food and beverage quality, pulltab operations, cleanliness, safety, and hospitality consistently meet company expectations.

The AGM plays an important role in supporting employee development, enforcing company policies, managing daily operations, and creating an atmosphere where guests feel welcome and employees understand what is expected of them.

Operations & Service Leadership

• Assist the GM in overseeing front-of-house and back-of-house operations.
• Maintain an active presence on the floor and lead by example during service.
• Work scheduled floor shifts and assist with bartending, serving, food running, bussing, pulltab sales, and other duties as needed.
• Monitor service quality, ticket times, cleanliness, and overall guest experience.
• Ensure opening, closing, and shift procedures are completed accurately.
• Communicate daily expectations, promotions, and operational priorities to employees.
• Address operational challenges and communicate significant concerns to the GM.
• Maintain consistency in company policies, recipes, procedures, and service standards.

Pulltab Operations & Compliance

• Support the GM in overseeing daily pulltab operations and ensuring compliance with company procedures and Washington State gambling regulations.
• Encourage appropriate pulltab promotion and employee engagement in sales.
• Ensure employees follow proper pulltab sales, payout, cash handling, and documentation procedures.
• Assist with pulltab inventory, game counts, reconciliations, and recordkeeping.
• Monitor shortages, overages, and discrepancies, reporting concerns to the GM.
• Help train employees on pulltab procedures and maintain accountability.

Financial Performance & Cost Control

• Assist in monitoring daily sales, labor costs, and operational performance.
• Support inventory management, ordering, receiving, and cost control.
• Help identify opportunities to increase sales through promotions, upselling, and guest engagement.
• Monitor waste, overpouring, cash handling, and inventory discrepancies.
• Assist the GM in maintaining efficient staffing levels and controlling unnecessary expenses.

Staff Leadership & Development

• Assist with employee training, coaching, onboarding, and development.
• Provide real-time feedback and reinforce performance expectations.
• Hold employees accountable for attendance, conduct, service standards, and company procedures.
• Address employee concerns and conflicts professionally, involving the GM or HR when appropriate.
• Recognize strong performance and encourage teamwork.
• Assist with scheduling, shift coverage, and staffing needs.
• Help maintain a positive, professional, and respectful workplace.

Guest Experience & Community Presence

• Build relationships with regular guests while creating a welcoming environment for new customers.
• Respond to guest complaints and resolve service issues professionally.
• Support events, promotions, specials, and community engagement initiatives.
• Encourage employees to promote food, beverages, pulltabs, and other offerings.
• Maintain the fun, welcoming, and consistent atmosphere associated with Fizzie Mulligans.

Compliance, Safety & Facility Management

• Enforce responsible alcohol service, ID verification, and food safety standards.
• Support compliance with applicable liquor, gambling, health, and workplace safety regulations.
• Respond appropriately to intoxicated or disruptive guests.
• Document and report incidents, safety concerns, and maintenance issues.
• Assist with inventory, timekeeping, payroll documentation, and operational reporting.
• Ensure the facility remains clean, organized, safe, and properly maintained.
• Communicate operational concerns and updates to the GM and company leadership.

Qualifications

• Previous restaurant, bar, or hospitality supervisory or management experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Willingness and ability to regularly work on the floor alongside employees.
• Experience with bartending, serving, or other front-of-house operations preferred.
• Ability to train, coach, motivate, and hold employees accountable.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to handle employee conflicts and guest complaints professionally.
• Basic understanding of scheduling, labor management, inventory, and cost control.
• Experience with pulltabs, gambling operations, or cash-controlled operations preferred.
• Ability to maintain accurate records and follow established procedures.
• Ability to remain calm and effective in a fast-paced environment.
• Ability to work nights, weekends, holidays, and high-volume shifts as required.
• Ability to obtain and maintain applicable food safety, alcohol service, and gambling-related permits or certifications.

• Ability to stand and move for extended periods.
• Ability to lift up to 50 lbs.
• Ability to bend, reach, carry, and perform physical tasks associated with restaurant and bar operations.
• Ability to work extended shifts in a fast-paced environment.
• Ability to perform the essential physical responsibilities of the position, with or without reasonable accommodation.

The Assistant General Manager is expected to lead by example, maintain a positive attitude, and support the General Manager in creating a consistent, accountable, and team-oriented workplace.

This is not an office-only management position. The AGM must be willing to work alongside employees, step into operational roles when needed, and take ownership of the responsibilities assigned to them.

The AGM is also expected to represent and reinforce Tangen Hospitality's core values:

Make Them Say WOW
Create memorable experiences for our guests and our team.

No Sad Princesses in Disneyland
Bring a positive attitude and understand the impact your energy has on those around you.

Sign Your Name
Take ownership of your work, decisions, and results.

Pound the Rock
Stay persistent, continue improving, and do the work required to achieve results.

This position may include additional responsibilities as needed to support the overall success of Fizzie Mulligans and Tangen Hospitality.