Floor Manager in San Ramon, California at The Lot

THE LOT City Center is LOOKING FOR AN EXPERIENCED FLOOR MANAGER

SUMMARY:

The Floor Manager is responsible for overseeing all day-to-day front-of-house operations across the cinema, restaurant, bar, café, lobby, and guest service areas during assigned shifts. Working under the general direction of the General Manager, this role ensures a smooth, efficient, and elevated guest experience through hands-on leadership, strong team supervision, and consistent execution of THE LOT’s service standards.

The Floor Manager leads by example while supporting staffing, operational readiness, guest satisfaction, and cross-department coordination. This position plays a key leadership role in executing in-house events, private functions, and special activations while maintaining THE LOT’s culture of hospitality, accountability, and operational excellence.

ESSENTIAL JOB FUNCTIONS:

• Oversee daily floor operations across cinema, restaurant, bar, café, lobby, and guest service

areas.

• Ensure all guests are greeted promptly and provided with the highest level of customer care.
• Lead shift operations by maintaining cleanliness, organization, adequate staffing, and

completion of side work.

• Monitor team member performance and hold staff accountable to guest service, appearance,

and operational standards.

• Coach, motivate, train, and develop team members to support individual growth and shift

success.

• Assist with onboarding and training of new team members to ensure proper integration and role

readiness.

• Conduct daily floor walks to ensure all public areas, auditoriums, dining spaces, service

stations, and restrooms are clean, stocked, and operational.

• Maintain compliance with company policies, SOPs, health standards, sanitation procedures,

and safety requirements.

• Oversee team member meal breaks, rest breaks, and overtime in accordance with labor laws

and company policy.

• Maintain and update checklists, side work assignments, operational logs, and shift

communication notes.

• Maintain proficiency in Vista POS systems including ticket sales, comps, swaps, refunds,

memberships, gift cards, and point redemption.

• Support Vista Back Office functions including audits, reporting, and operational adjustments.
• Coordinate communication between front-of-house, kitchen, bar, cinema, and management

teams to ensure seamless service flow.

• Assist with inventory counts, product ordering, supply replenishment, and cost-control

procedures.

• Respond promptly and professionally to guest concerns, complaints, and service recovery

opportunities.

• Lead pre-shift meetings and communicate daily priorities, service notes, and event details to

staff.

• Oversee execution of private events, in-house promotions, screenings, and special activations

at the location.

• Ensure proper staffing, setup, timelines, and service standards for all events hosted at the

venue.

• Support post-event breakdown, operational reset, and follow-up communication with

management.

• Report guest incidents, maintenance concerns, and team member injuries promptly to

management and HR.

• Perform opening, closing, administrative, and other related duties as assigned.

The associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required.
• Must be 21 years of age or older.
• Minimum of two (2) years of supervisory or management experience in hospitality, restaurant,

entertainment, or multi-department operations.

• Proven leadership ability in a fast-paced, guest-focused environment.
• Experience with restaurant, bar, cinema, or event operations preferred.
• Experience with POS systems, scheduling systems, and Microsoft Office preferred.
• Strong communication, decision-making, and conflict-resolution skills.
• Demonstrated dependability regarding attendance, punctuality, and follow-through.
• Fluency in other languages is beneficial.

JOB REQUIREMENTS:

• Must be legally authorized to work in the United States.
• Must be able to read, write, and communicate clearly in English.
• Must maintain a professional appearance and demeanor at all times.
• Must be able to work independently, exercise sound judgment, and remain calm under pressure.
• Must possess strong organizational and multitasking skills.
• Must be able to manage shifting priorities while maintaining service excellence.
• Must be able to work collaboratively with all departments.
• Must demonstrate professionalism, diplomacy, and leadership presence.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and special

events.

• Must conduct oneself in accordance with THE LOT’s policies and procedures at all times.