Joy Creator in Winter Park, Florida at Celebration Cakes

TITLE:Joy Creator

REPORTS TO: Bakery Manager/Lead Operator

Position Summary:

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakeryand serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

BE GUEST OBSESSED!

Remain knowledgeable about coupons, team competitions, eclub, loyalty app, guest survey, new flavors and how to listen to guests while anticipating their needs

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determineinterests andneeds andfollows NbC Sweet Steps of Service to create a superior guest experience.

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.

Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.

Processes guest orders efficiently and accurately utilizing point-of-sale system

Upholds a clean and organized bakerypresentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.

Replenishesretail merchandiseand cake display case to ensure a strong visual presentation.

Assists the Crafter in preparing cake decorations and packaging supplies as needed.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record.

This and all bakery positions may be asked to perform tasks outside their everyday responsibilities. Team success is a team effort, and everyone contributes to overall success.

Core Values and Competencies:

Servant’s Heart?

Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Keeps the good of the team or guest ahead of personal interests or gain.

Displays humility and empathy in interactions with others.

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Spirit of a Champion?

Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. ?

Operates with a strong sense of urgency and adheres to NbC brand standards.

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Genuine Connections?

Projects warmth, enthusiasm and optimism that attracts others.

Builds positive, productive relationships with all team members.

Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

Exhibitshigh energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

Enjoys interacting with diverse people and excels at providing a superior guest experience.

Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.

Is diligent, organized and self-motivated.

Has the ability to understand and carry out oral and written instructions and request clarification when needed.

Is comfortable with new technology and has the ability to operate a point-of-sale system.

Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

Applicants must be 16 years of age or older.

While no formal education or work experience is required, previousguest service experience at a bakery, restaurant or retail store is a plus.

Joy Creator

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.

But it gets even better:

We close early so you can enjoy your evenings.We offer flexible work schedules.We're keeping it casual. T-shirts and sneakers are where it's at!Cake discounts. Yummm!You don't have to be 18 to work here, so students can join us.This job is fun. It's literally a piece of cake!This is a great place to make new friends!You'll get trained. Not only on crafting cake, but on growing your career.We love to celebrate and bring joy to the community.

Core?Values:

Servant's Heart?

Goes above and beyond to support and develop the team and create a superior guest experience. Keeps the good of the team and guest ahead of personal interests or gain. Leads by example and display humility and empathy for others.

Spirit of a Champion?

Demonstrates an intense drive, a commitment to excellence, and a passion to succeed. Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.

Guest Obsessed

Projects warmth, enthusiasm and optimism that attract and energize others. Builds positive, productive relationships and communicates often and openly. Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Benefits:

Employee discountsFlexible scheduleFree uniforms