Field Service Technician in Armada, Michigan at The Pond Guy Inc.

Do you enjoy working outdoors, working with your hands, and solving equipment problems in the field? Are you mechanically inclined with electrical experience and energized by troubleshooting equipment, finding the cause of a problem, and getting it back up and running? Do you enjoy variety and working directly with customers at different locations?

If you're looking for a stable, year-round position where you can use your mechanical and electrical skills while working independently in the field, we encourage you to apply.

We're looking for a Field Service Technician to join our Service Department and provide hands-on installation, maintenance, troubleshooting, and repair of fountain, aeration, and related pond and lake equipment at customer locations. This position combines field service, mechanical and electrical troubleshooting, preventative maintenance, equipment installation, customer service, and aquatic treatment activities.

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers

Watch now to learn about The Pond Guy: https://qrcodes.pro/sIkmTV

The Field Service Technician plays a key role within our Service Department by traveling to customer locations to install, troubleshoot, maintain, and repair fountain, aeration, and related pond and lake equipment. This position diagnoses equipment problems, performs mechanical and electrical repairs, completes preventative maintenance, and helps ensure systems operate safely, reliably, and efficiently.

This role requires strong mechanical aptitude, electrical troubleshooting ability, and the ability to work independently through equipment problems from diagnosis through repair. The Field Service Technician works primarily outdoors and at customer locations, manages service responsibilities throughout the day, maintains accurate service documentation, and communicates findings, repairs, and recommended solutions directly with customers.

As part of our cross-trained Service team, this position will also support pond and lake management activities, including aquatic treatments, and will obtain applicable state chemical applicator certifications after hire

At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Here are some examples of the actual work your day would include.

• Travel to customer locations to complete scheduled service calls, equipment maintenance, installations, troubleshooting, and repairs
• Install, troubleshoot, diagnose, maintain, and repair fountains, aeration systems, pumps, motors, controls, wiring, and related pond and lake equipment
• Use mechanical and electrical testing and diagnostic equipment to identify equipment failures, determine appropriate repairs, and verify proper operation after repairs are completed
• Perform preventative maintenance and identify equipment issues before they result in system failures
• Prepare for daily service calls by ensuring necessary tools, parts, equipment, and materials are available
• Communicate clearly with customers regarding equipment issues, pond conditions, maintenance needs, repairs performed, and recommended solutions
• Electronically complete service documentation, including diagnostic findings, work performed, work orders, parts and inventory used, and customer recommendations
• Identify recurring equipment failures and communicate trends to Quality and management
• Crosstrain in pond and lake management activities, including aquatic treatments, while following all applicable regulatory, chemical handling, and safety requirements
• Assist with fountain and aeration installations, seasonal service, and other Service Department activities as needed
• Follow all safety procedures when troubleshooting, testing, installing, maintaining, and repairing equipment and when working around water
• Maintain company vehicles, tools, equipment, inventory, and work areas in a clean, safe, and organized condition
• Maintain professionalism while representing The Pond Guy at customer locations and working independently in a variety of outdoor field conditions

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 3-5 years of technical or mechanical maintenance experience, including hands-on electrical troubleshooting and repair experience
• Intermediate electrical knowledge and hands-on electrical troubleshooting experience required; experience working with motors, controls, wiring, and high-voltage systems is strongly preferred
• 2-3 years of customer service experience recommended
• Proficient computer skills required, including the ability to use service software and basic office programs
• Strong verbal and written communication skills
• Must possess a valid Michigan Driver’s License with a clean driving record. Will require the ability to receive a Chauffer’s license and DOT card
• Ability to operate a boat and drive a truck and trailer will be required after training
• Experience operating heavy machinery a plus
• Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
• Crosstrain on pond management, including obtaining state certification as a chemical applicator
• High School diploma required, college degree preferred

Because this position performs hands-on equipment maintenance in the shop, outdoors, and at customer locations, the physical requirements apply to both indoor and outdoor service environments. This position also requires the ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs; and handle packages up to 150 lbs with assistance. In the field, expect adverse weather conditions including heat, cold, rain, etc. for portions of the position that may be completed in these circumstances.

You bring a positive, solution-driven attitude where "can't" and "impossible" simply are not part of your vocabulary. You confidently troubleshoot equipment, navigate complex information, make sound decisions, and deliver exceptional customer service. Beyond completing day-to-day responsibilities, you continually look for ways to improve equipment reliability, identify recurring issues, improve processes, and add measurable value to the organization.

Availability

While this is a year-round position, during the months of April through September, there will be extended work schedules, and you must be available to work between the hours of 7 a.m. and 6 p.m., Monday through Friday. This equates to an average of 40-50 hours per week. During peak season, there are little to no Saturday shifts. The remaining months will have a Monday-Friday schedule.

Compensation

This is a full-time hourly position with benefits. Benefits include:

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing.  We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com

The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.

Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.