Processing Assistant III - Health Department in Shelby, North Carolina at Cleveland, County of (NC)

Cleveland County is seeking a Processing Assistant-III at the Health Department. This role performs skilled administrative support work, including conducting program eligibility interviews, explaining program benefits, and performing a wide variety of clerical duties within the Public Health Center. This position will also determine patient eligibility by verifying insurance and requirements for the Public Health Center clinics. Employees must explain program requirements and options and advise or refer individuals to other programs as appropriate, with the goal of enabling the agency to provide needed services to the citizens of Cleveland County and to bill for these services when appropriate.

• This position is cross-trained in all clinic's clerical services while managing multiple priorities under time constraints
• Performs clerical duties which include providing information to patients via telephone and in person, entering patient demographics, insurance/household/income information to determine eligibility in order to create the Electronic Health Record for the patient and complete financial screenings in addition to pulling data from other systems while ensuring the chart is ready for lab or nurse staff.
• Answers patient's phone calls, obtains information and route the call to the appropriate clinic/nurse.
• Enters data into the computer from encounter sheet for billing, and collection of payment on accounts.
• Greet and assist all patrons of the public health center while adhering to all complete and legal compliances.
• Schedules and maintains clinic appointments.
• Retaining, filing, and managing all patient's materials prior to filing or scanning.
• Fulfill medical release request.

The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.

High school diploma or GED and one year experience in office assistant/secretarial experience.

• Knowledge of office procedures, record-keeping, basic accounting, and standard office mathematics.
• Strong proofreading skills and accurate use of spelling, punctuation, and specialized vocabulary.
• Ability to learn and apply a variety of guidelines and use a range of office equipment (including specialized equipment).
• Ability to courteously and tactfully work with others.
• Ability to screen communications, respond or route inquiries based on guidelines, and provide information or instructions on processes and procedures.
• Ability to record, compile, balance, and reconcile information and figures.

• Make a meaningful impact on the citizens of Cleveland County by serving the community directly, support public health services, and develop strong customer service and administrative skills in a stable and meaningful work environment.
• Be part of a supportive, mission-driven team.
• Access to professional development, continuing education and robust benefits package.

Compensation will be based on experience.

For questions regarding Cleveland County employment, contact the Human Resource department at 704-484-4833.

This position is a part of the Cleveland County Public Health Center which is considered a Health and Human Services Department. By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary.