Inside Sales in Bow, New Hampshire at EASTERN METAL FRAMING OF NEW HAMPSHIRE, LLC

The Inside Sales / Customer Service Representative is responsible for supporting customers by processing orders, responding to inquiries, resolving issues, and identifying sales opportunities. This role serves as a primary point of contact for customers, ensuring exceptional service while helping achieve company sales and revenue goals.

Customer Service

• Respond to customer inquiries via phone, email, and online channels in a professional and timely manner.
• Process customer orders, returns, credits, and exchanges accurately.
• Resolve customer concerns and complaints while maintaining high customer satisfaction.
• Provide product information, pricing, availability, and delivery updates.
• Maintain accurate customer records and account information in CRM and ERP systems.
• Coordinate with operations, purchasing, and shipping departments to ensure timely order fulfillment.

Inside Sales

• Develop and maintain strong relationships with existing customers.
• Generate sales through inbound and outbound customer interactions.
• Identify upselling and cross-selling opportunities to increase revenue.
• Prepare and follow up on quotations and proposals.
• Track sales opportunities and maintain an active sales pipeline.
• Meet or exceed monthly sales and customer retention goals.
• Support outside sales representatives by managing customer accounts and requests.

Administrative Support

• Enter and maintain accurate order and customer data.
• Prepare reports, customer correspondence, and sales documentation.
• Assist with inventory inquiries and product availability updates.
• Follow company policies and procedures related to customer service and sales operations.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, inside sales, or account management experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Knowledge, Skills, and Abilities

• Customer-focused mindset with a commitment to service excellence.
• Sales aptitude with the ability to identify customer needs and recommend solutions.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Professional and positive attitude.

Performance Metrics

• Customer satisfaction scores.
• Order accuracy and processing efficiency.
• Sales growth and revenue generation.
• Customer retention rates.
• Response and resolution times.
• Achievement of sales and service goals.