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Tier 1 IT Support Analyst || Atlanta, GA || Onsite in Atlanta, Georgia at INFO ORIGIN INC

NewSalary: $15.00 - $20.00/hrJob Function: Customer Service
INFO ORIGIN INC
Atlanta, Georgia, 30301, United States
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Job Description

Tier 1 IT Support Analyst || Atlanta, GA || Onsite

We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K–12 school district environment.

Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools.

Requirements:

  • 1–3 years of Help Desk or IT Support experience
  • Strong customer service and troubleshooting skills
  • Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems
  • Ability to support non-technical users in a fast-paced environment

Preferred:

  • K–12 or education support experience
  • CompTIA A+ or similar certification

This is an excellent opportunity for an IT professional who enjoys helping users and supporting educational technology operations.


Job Location

Atlanta, Georgia, 30301, United States

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